Micromax Informatics — Charges imposed for unlock forgot privacy protection password

Address:

New Delhi, Delhi, 110089

Good Evening Sir/Mam

My phone (model no. Q350, IMEI No- [protected]) is locked due to anti theft feature in the settings which I activated for precaution. But on 27th Nov. 2016 when I trying to change my sim card, phone get locked and asked for privacy protection password which I don't remember. So I decided to call on customer care phone no. They said, visit nearest service centre, they will help you. But when i visit to the service centre at Rohini Sector 16, Delhi-89, India, they said "We have to open this phone & will change a plate in it which has passward coding so it is cost to Rs. 550 to u." But my question is why are you charging for this service. I had purchased this phone from snapdeal on August end this year so its a very short period & within the warranty period and its just a password issue so why are you charging for this and do you need to open this phone? You have any way to solve this problem in a simple way.