Micromax Informatics — complaint

Address:	400101
Website:	Micromax

Hi,

My phone number is [protected].

I bought a micromax ac in march and it has stopped working for a week now. Called your call center to get a technician visit but no one has turned up yet. The first time i called they told me technician raj would visit the next day and gave me his phone number[protected]. This guy is the most unprofessional perspm. He made us wait for two days all day at home and never came. He did not answer my phone calls so i called your call center back and they tell me that my case was cancelled. What kind of business are you guys running? This is the first micromax product i ever bought and surely the last one. It's been over a week and still no one has turned up. I am so fed up. Please send a technician as soon as possible and take strict action against the people involved in this negligence.

Below are the details of my call center contact. I've attached screenshot of the call log with raj the technician who was assigned for visit and never turned up and cancelled my appointment. Such a #.

Dear customer, your job sheet no.[protected] has been processed. You are requested to kindly collect your mmx device between 10 am to 6.30. Pm. On any of the working days from the service centre.

Thanks for calling micromax, your reference no. Is[protected], soon you will receive a call from our service centre for scheduling an appointment. Regds, micromax

Dear customer your reference no.[protected] will be attended by our service centre ce - excel service, mumbai and[protected]. Regds, micromax