[Resolved]  Micromax Informatics — Defected product sale out

Address:	175001
Website:	micare.micromaxinfo.com

I am posting this complaint because of no solution provided by company till now.I have purchased a brand new phone(MICROMAX CANVAS Q417) from your authorized dealer(MUSIC WORLD) at sundernagar (H.P.) on dated 25th january 2016.I have gifted it to my friend but after 10 days from the date of purchase its screen has been automatically swithed off.I have went to a dealer regarding the complaint and he replaced it with new one on that time.Yesterday I have faced the same issue again and went to a service center.They checked it but did not found any solution till evening.Today morning I called him and asked for the update then he said there is problem in its software and they are unable to rectify it till now.My query is that in between the 6 months normal time period I am facing the same issue twice and now after repairing its impossible for me to trust on your product again.Now my phone is at service center and I have contacted again and again with service center regarding further update of my phone and I m really shocked to hear from their side that is they will send my phone to company for further repair process and it will take more than 21 days for final resolution.i just want to know if your process of repairing takes so many days than what is in customer favor from your side because it's not his fault but he is suffering from that type of process.its really a very bad experience with those customer whose go for your brand and suffering like this.It is requested to you treat this matter urgently and take necessary action on this complaint.Scan copy of bill and job sheet is attached here for your reference