Micromax Informatics — defective mobile and no replacement nor refund given

Defective micromax phone was given and after few days went for replacement and now its 10-15 days not getting any replacement nor any refund. We have been calling customer care since 2-3 days and they r just asking us to wait. We don't want any phone now just want our refund. They are just fooling us from 2 days and no higher authority is ready to talk so kindly give some attention and refund or money back to us.
Thank you
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I lost my micromax hs2 emei1 [protected] and EMEI2 [protected] now I want block my handset, my alternate number is [protected] for any further concern.

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