Micromax Informatics — Delay in repairs of my micromax a106

Address:	190015
Website:	consumercomplaints.in, www.micromaxinfo.com

Sir,

I bought Micromax A106 in May 2015 through Amazon.in. There was some problem in display of the phone, for which i approached the service centre on 2-January 2016 in Srinagar having address as:

Micromax service centre Safviz Experts C-7 Municipal building, 2nd floor Opp. Appna bazar Lal chowk srinagar opposite Biscoe School.
The phone nos of the service centre are: [protected]/[protected]/[protected]
Email ID: [protected]@mmxcheckpoint.com

The service centre manager accepted the complaint and said it will be resolved soon and under warranty.When i went to collect my phone, they said, " we have sent the phone to the company for repairs and it will be delivered in 15 days".
But when i went after 20 days to the service centre, they again declined to hand over the phone to me saying they have not received it yet. But when i ringed the helpline of the micromax in order to check the status of the phone, it was confirmed that they have delivered the phone after repairs. Now the service centre in srinagar do not acknowledge the same resulting in inordinate delay to receiveit. Also the behavior of the employee is rude in service centre mentioned above. I am so much dissatisfied and feel cheated by the company and the service centre that I consider suing the company as well as the service centre if my complaint is not addressed soon.

First Job sheet No: N080139-[protected]
Second Job Sheet No: N[protected]
Third/Current Job sheet No: N[protected]

Thanks
Customer Name: Umer Ali
Phone No: [protected]
Natipora Srinagar, J&K