I would like to bring to your attention a support issue on micromax led tv bought by self and find the sequence of events below:
1. Bought a micromax led 50" tv through snapdeal
2. Duly delivered and micromax service engineer installed and it was working perfectly.
3. Invoice date: 3-mar-2016
4. Effective 14th april 2016 night tv ran into a problem-there was only audio and no video/picture
5. Duly informed micromax care=service request no:tn[protected] on 15th april morning
6. Micromax service engineer attended to the service request on 16th april afternoon.
7. Fault identified and was told by micromax service engineer that they would have to take the tv to their service centre and get this rectified and said micromax personnel would do the same on 18th april
8. I had waited on 18th april with patience but none turned up and had called up the service engineer who attended the call on 16th april but he did not even pick up the call. I sms'ed him but there was no response. I called up micromax helpdesk and requested them to follow it up. I also requested micromax helpdesk personnel to get this escalated and requested some senior personnel to call on me and understand the issue faced by the customer which did not happen either.
9. I called up local micromax care (Chennai) and requested them to do the needful for which they said the service vehicle would normally run only twice a week and that i need to wait till 19th april when they would pick the tv from my house.
10. I had waited patiently and had received a call on 19th april morning @ 9 am from micromax chennai care centre that they would pick the tv today any time and that we should be present and i had given the assurance as well that i would be available throughout the day and none turned up.
Considering the experience i don't know how many customers would be facing the same issue but serious questions arise:
Does micromax really have a customer support?
Will micromax engineer not care to take customer call?
Will micromax local care centre inform to customer about their internal issues? (That vehicle to pick tv/any item could happen only twice a week)
What is warranty or extended warranty of this led tv to me i really don't understand and does anyone from micromax really understand the plight of customer without a new tv and there was absolutely no botheration at all.
At the least some one should have called up the customer which did not happen and communicate when some one would come over to take the tv for servicing. They called up and did not turn up after which i relentlessly follow them with no response back.
Does micromax think that after the product is bought customer should be treated down with utmost disrespect and at the mercy of micromax?
I am not expecting customer delight but very normal servicing - proper call up, follow-up, provide a stand-by for 2-3 days of servicing and provide the serviced tv back.
Leave alone recommending micromax to friends will anyone dare to buy micromax product considering the above mentioned service.
I am really appalled at the poor customer service received from micromax thus far and kindly take necessary action to track this to closure to save the innocent customers. I request micromax not to repeat this kind of treatment to any other customer in the future.
Note: i have been calling regularly to micromax care (Both local & central) with no solution and submitted a complaint @ http://www.consumercomplaints.in/micromax-b100092 as well but no response so far. (Ser[protected]
Service request for this complaint @ micromax-tn[protected]
Additionally i have sent three mailers with reminders to micromax to respond back to my query-[protected]@micromaxinfo.com and there is no response back there either.
It looks like micromax support would consistently avoid customer and make them suffer for buying their product
With lots of regret
Thiagarajan dhandapani
Mobile: [protected]
Micromax 50"led-model no-50c3600fhd
Serial no: 00082b1641z5007
Invoice date: 3-mar-2016
Service req no: tn[protected]
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