[Resolved]  Micromax Informatics — Extended warranty on replaced handset

Address:	New Delhi, Delhi, 110092
Website:	Micromax

Dear micromax team,
It's been two weeks that i have requested for extended warranty of the handset but till now i have not received any confirmation.
Such a poor customer service experience i have received and nobody has called me from senior department.
Therefore i would like to take this matter to higher level.
Kindly escalate to next level and i'm ready to take further action on the same.

Sent from my iphone

Begin forwarded message:

From: marina
Date: 8 april 2016 at 10:10:27 pm ist
To: micromax support
Cc:
Subject: re: extended warranty and replaced new handset.

Kindly find screenshot of error coming while writing on micare link.
I don't want further delays.. Kindly arrange a call back from senior department otherwise i will have to take further actions.
Image1. Jpg
Sent from my iphone

On 08-apr-2016, at 2:49 pm, micromax support wrote:

Dear marina,

Greetings from micromax!!

Reference to your ticket id - 300552

Thank you for writing to micromax.

We would request you to kindly reach to us on http://micare. Micromaxinfo.com for your concern and our executive will get back to you shortly.

For more information on micromax products please visit our website : www.micromaxinfo.com.

Assuring you of our best services.

Thanks & regards,
Swati garg
Micromax care team
On fri, 8 apr at 2:34 pm, marina dominic wrote:
Dear micromax,
With reference to jobsheet # n[protected] i have purchased this micromax mobile model # q345 on 7th dec 2015 and just after one month the phone got a problem with motherboard for which i had to submit the phone in your service centre for good 30 days and i got the repaired phone. Now again there is a problem with phone's screen and lcd for which today i have submitted the phone again. The service centre has again given a timeline of 25-30 days. First of all, i would like to receive extended warranty on this handset because for approximately 2 months the handset is lying in the service centre only. I have utilised the handset only for 2 months approx. Considering the fact that phone has diagnosed problems twice in just 4 months of the purchase, i would like to get a replaced new handset rather than the repaired one because i don't think this phone will work smoothly in the near future.
Already it has caused lot of inconvenience to me as a customer. To avoid further hassles kindly provide me extended warranty and a replaced new handset.
As advised from your customer care executive, kindly find the job sheet copy and bill copy of the phone attached.
Seeking your positive response at the earliest!
Thanks,
Marina
[protected]