Micromax Informatics — Harassment for customer care & service centre

Address:	380008
Website:	www.micromaxinfo.com/support-center

I submitted my instrument in maninagar service centre on 11 june 2016. First time i visited the service centre on 4th june 2016 (Saturday) that time they said our system in not working so, come on monday but i don't have time on weekday as i am working. I visited next time on 11th of june 2016 that time also system was not working, so i requested the branch to take my instrument because i i submitted my instrument in maninagar service centre on 11 june 2016. First time i visited the service centre on 4th june 2016 (Saturday) that time they said our system in not working so, come on monday but i don't have time on weekday as i am working. I visited next time on 11th of june 2016 that time also system was not working, so i requested the branch to take my instrument because i don't have time on weekdays to visit, so they took the instrument & on tuesday they gave me the job sheet. At the time of submission of the instrument they told me it will take 20-25 days time & they will inform me when they will receive the instrument.
But till date i hasn't receive any call from from your customer care or service centre for any update, more over in your web site status is no job sheet found or no record found.

I called maninagar service centre on 4th july 2016 they gave me the answer our system is not working so give the call in the afternoon. I called in the afternoon again the same answer, they told give a call in 10-15 minut. I called after 15 minute that time they said it will take more 3-4 days.
I called the customer care on 7th of july 2016 that time the person told me more it will take 2 days time, i said fine.

Today morning i visietd the service centre they said system is not working & surver is down wait for 5-10 minute & the person at the service centre is playing with phone, he was so rude. I called the cutomer care aging & they said it will take 2 days more.

Now i don't want to wait, i want my instrument in 24hrs. And also want to make complaint again maninagar service centre staff they are not at all polite. If this kind of service we will receive from service centre then its not service centre its call harassment centre.
Have time on weekdays to visit, so they took the instrument & on tuesday they gave me the job sheet. At the time of submission of the instrument they told me it will take 20-25 days time & they will inform me when they will receive the instrument.
But till date i haven't receive any call from from your customer care or service centre for any update, more over in your web site status is no jobsheet found or no record found.

I called maninagar service centre on 4th july 2016 they gave me the answer our system is not working so give the call in the afternoon. I called in the afternoon again the same answer, they told give a call in 10-15 minut. I called after 15 minute that time they said it will take more 3-4 days.
I called the customer care on 7th of july 2016 that time the person told me more it will take 2 days time, i said fine.

Today morning i visited the service centre they said system is not working & server is down wait for 5-10 minute & the person at the service centre is playing with phone, he was so rude. I called the customer care again & they said it will take 2 days more.

On 12th july 16 at 3.55 pm i got the call from customer care, they said your instrument is ready & collect the same from the service centre. My husband visited the service centre to collect the device they said its not ready, you have to call customer care & it will take 1 week more. I called customer care they don't have any update about the same.

Now, i don't want to wait, i want my instrument in 24hrs. And also want to make complaint against maninagar service centre staff they are not at all polite. If this kind of service we will receive from service centre then its not service centre its call harassment centre.

Job sheet no : w[protected]