Micromax Informatics — led tv screen developed distortion

Address:

Kolkata, West Bengal, 700141

I had logged a ticket on 11 July 2018, since the LED TV with Model no - 43T6950FHD, Serial No - 00067B86421190E, started to have a distortion in the lower half of the screen. I got a call from the service centre on 12th July asking for the model number and the serial number. My mother called them back to provide the information, which is when they asked to callback the next day. I called back on 13th July and gave them the requested information. I was told that someone will visit on Saturday, the 14 of July. I called them again on 14th July since no one turned up and was told that no engineer is available in the area and hence someone will visit on Monday or Tuesday. Again no one turned up. I called them back and they said that there are no engineers in the area and hence someone will visit on Friday. Still no one turned up and I had to call back once more in the afternoon at around 3:30 pm. I was then told that job has been allocated and I will get a callback very soon. No callback was received and I again called back at 6:30 pm asking for an update. They told me that technician will call soon. Then I got a call from the service centre at 7pm and not the technician as promised, and they say that they cannot send someone out on Friday. They also said that they cannot send someone on Saturday as well since the engineer will have to cope with transport issues from the place where he stays. This is by far the most bizzare and pathetic customer service I have experienced till date. I must say, that your products don't deserve to be bought with such pathetic customer service. I am left with no option but to raise a complaint with all authorities possible and share this experience with everyone I know personally and on social media so that no one even thinks of buying your product. I will also log a complaint in the consumer forum regarding this. Shame on your customer service Micromax.