[Resolved] Micromax Informatics Ltd — Micromax Canvas Juice A177 - faulty with in 10 days | |||
I have given the phone to Micromax service center at " M/S VASHI TELECOM, Address: SHOP NO. G-182, HAWARE FANTASIA BUSINESS PARK, PLOT NO. 47, SECTOR-30A, VASHI, NAVI MUMBAI – 400703". When I visited there service centre on 10th Sept 2014 and after waiting nearly 1 hour they said to wait for 10-12 days minimum but not ready to give it in writing. Fortunately I have seen 2-3 customers are shouting at them for the same reason. To all of them they said a weeks time but till yesterday it was almost a month’s time passed. I am not going to wait indefinitely or going to visit the service centre every week to check the status. Micromax toll free number[protected] never got answered. Please help me to get the micromax top management's email-ids so that i can pass this information. i have only names as Founders :Rahul Sharma, Vikas Jain, Sumeet Arora, Rajesh Agarwal Key people: Sanjay Kapoor (Chairman), Vineet Taneja(CEO), Shubhodip Pal (CMO) What is the way forward for me. Was this information helpful? | |||
Complaint marked as Resolved
Dear team,
you guys at 'consumercomplaints' doing a great job and also Micromax delhi team. I got nearly 2 calls and hope this has worked out. Anyway i would like to mention that Micromax should learn from Amazon as there is no doubt that Amazon is more focused on customer value relation and not like Micromax who focus on aggressive sell. After sales service of Micromax is something this link. No need to explain.
That's the difference.
In my case Amazon was ready to refund even if it was not there fault.
Thanks
Ranjan Das Micromax Informatics customer support has been notified about the posted complaint. | |||
 3 Comments | |||
Comments
Micromax company executive Mr. Nishant discussed this issue at 12.20 PM today and they are supposed to inform me when this issue is going to be solved.I am waiting for there reply.
My self lucky to get my problem resolved with in 3 days.
On 10th i submitted the handset and on 13th I visited the service center to take back the handset either repaired or not. I have showed them email where Amazon is ready to refund me in spite of no fault of them. I have also showed them email which i wrote to ''micromaxmobile.[protected]@gmail.com'. One thing i made clear to them that i won't wait for 3 days after seeing this link.
Lucky enough within 10 mins its repaired and i left with a SMILE.
On 10th i submitted the handset and on 13th I visited the service center to take back the handset either repaired or not. I have showed them email where Amazon is ready to refund me in spite of no fault of them. I have also showed them email which i wrote to ''micromaxmobile.[protected]@gmail.com'. One thing i made clear to them that i won't wait for 3 days after seeing this link.
Lucky enough within 10 mins its repaired and i left with a SMILE.
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+91 12 4481 1000 [Head Office]
Micromax House, 90B, Sector-18, Gurgaon, Haryana, India - 122015
We have forwarded your concern to the team. Someone will connect with you soon regarding the same.
Regards,
Team Micromax