[Resolved]  Micromax Informatics Ltd — Micromax mobiles worst company, worst customer support after sales.

Address:	Gurgaon, Haryana, 122015
Website:	www.micromaxinfo.com

This is a high priority complaint and requires an urgent response.

Please see below complaint:

Micromax worst company, worst customer support after sales.

I have purchased my mobile Micromax EG116 price Rs 5000 on 6th Dec 2015 and from 2nd day touch panel is creating problem so I have submitted my device to Lucknow service center on 11th Dec 2015(means within 2 days mobile is started to create problem it means there is manufacturing defect)

M/s Prince Comm. Address : Ahlu Walia Building, Opposite Bhopal House, Lalbagh. City : Lucknow.
Phone Number:[protected]-[protected], [protected]
Email-id : [protected]@mmxcheckpoint.com


From 11th Dec 2015 to till now so many times I visited to service center but no response. Always they tell Sir you need to wait for extra 15-20 days. They are not telling exact status.

Job sheet number: N[protected]
Job sheet date: 11/12/2015

2 times I have mailed my problem to Micromax Email id.
Toll free number[protected], busy all time or not reachable.

Till now 2 months is about to complete. I don't know about exact status When will I get my handset. I can't wait more, lot of frustration till now. No one is ready from Micromax side even service center or HQ to taking responsibilty.

There is manufacturing defect, I want new hand set or my money back ASAP. I don't want my old handset, Again if problem will arise then again i need to wait for extra 2-3 months for device to get repair.


Please look into this issue and provide me new hand set otheriwse refund my money asap..

Job sheet and Invoice attached.

Thanks,
Vinay
+91-[protected]