Micromax Informatics — malpractice by post sales service partner - sky services (micromax partner)

Address:	Thane, Maharashtra, 401303
Website:	www.micromaxinfo.com

Dear concerned authority,

This mail is to bring to your notice on the malpractice performed from the after sales service provider in my locality (Sky services) of micromax india

Initially i had registered a complaint w. R. T display problem with my micromax led tv. On which the representative from sky services visited my place (22 may 17) and gave me an option to replace the led strip. And this is from where the issues started.

1. I was charged 5800 for changing one led strip. Having asked the mrp of the replaced part i was not provided with any. Having asked for warranty /guarantee i was not given any!

2. The representative removed an ic from my tv (Without my consent) and told me later that he has removed an ic which is of no use and poses additional damage threat to the tv. First and foremost i doubt that as if it was not required it would have not been there. And secondly why was the part which was not damaged removed that too without my consent?

3. Now exactly after 2 months of the service am facing same issue (Even worst as now there is no display at all) and on marking query with micromax i receive a call from same guys asking for same amount saying it’s the same issue.

Its been over a week and on every mail that i’ve registered with the micromax customer service team, i’ve received a constant reply saying that technician shall get in touch with me. Till now my issue stands unresolved and now this is putting a dent to my confidence in indian company from service perspective. Till now i was boasting that i believe in all made in india kind of companies. However here the service provider is clearly looting the customer and i believe that i've been an victim of improper service.

Request your immediate, as all my requests made with micromax team have fallen on deaf ears, as there is absolutely no action on the service provider and i am definitely bearing this wrath of extra payment.