[Resolved]  Micromax Informatics — Micromax canvas knight a350 repair issue

Address:

560034

I had submitted my a350 phone to the koramangala, bangalore service centre since there was a problem with charging. The agents said that there was a problem with charging strip and they replaced it for rs. 950. When taking it back, i saw that the charging was slow and indicated but they said that it was due to a full dead battery. I assumed that once the charging pin was replaced, they would have charged the phone. But that was not done. Then i took the phone and charged it overnight. I couldn't use the phone that day since i had to transfer sim and reconfigure certain programs. When i put the sim the next day and was trying to browse the web, the phone restarted and same repeated two times and then the screen flickered and restarted and then flickered again and went blank. Now the service centre took the phone and two days later say that the display has gone and it will be charged at 11000. Being an electronics engineer, i clearly know that in this case the display can go only if there is a fault with the new cable due to wrong connection or a short circuit. For a mistake from the technician, i do not want to pay for it. We go to established service centres only because if the trust we have. With such incidents, micromax is losing its sheen. My phone is still in the service centre. Job sheet number is s[protected]. I would request the concerned to provide a judicial resolution to the cause.