[Resolved]  Micromax Informatics — Micromax handset

Address:	Gurgaon, Haryana, 122015
Website:	www.micromaxinfo.com/contact-us

Dear concerned,

This is with reference to the micromax phone i had purchased for gifting purpose in the name of shefali arora with order no. Od[protected]

Since the purchase of the phone we have been facing huge issues with the running of the phone. Following are some issues
1. No network
2. Ringer goes off
3. Phone is getting restart/ rebooting after every 30 minutes

On complaining to local micromax service center in dehradun, we faced huge trauma by not getting any reply and slimy response from the officials in your service center.

At last phone was given back to us mentioning it has been repaired, the phone was ran fine for 24 hours and yet again the problems came, for which we again went to the service center.

We were abused and mocked in the service center and after pushing hard the complain was registerd
Attached is the copy

Since the last complain was registred on 1 septemeber 2016, we have made around 15 rounds to the service center apart from numerous calls, most of the time the officials have mocked us saying "dobara aa gaye pareshan karne"
Preview attachment 20160920_043102. Jpg
No senior officilas have ever heard our plea to return the phone or replace the same.

With this email i hereby serve you with a notice to replace the phone with immediate effect within 72 hours, failing which we will have to take legal action along with the claim and also approach the courts (Consumer court and uttarakhand and delhi courts) against harassment caused by your esteemed staff.

I hope i have made my points clear, in case you need any further clarification, please feel free to call me or email me.

Rohit arora
[protected]