Micromax Informatics — Micromax mobile

Address:

Kolkata, West Bengal, 700035

Dear Sir, With regards I would like to inform You that My Micromax A350 Black Gold Smart phone bearing IMEI/EsN No. [protected]/[protected] model code SERMOB0431 purchased on line on 22/08/2015 deposited at micromax customer care service centre SUPPORT MEDIA 108/110, B T ROAD, Kolkata 700108West Bengal for repair vide job sheet No. E[protected] dated 14/01/15 and E[protected] Dated 17/01/2015 which I received after approx 1 and half month(45 Days) and again it is placed in your above same customer care centre vide job no.E[protected] dated 02/09/2015 comma job sheet No. E[protected] dated 22/09/2015 and job sheet no. E[protected] dated 30/11/2015 which i have not yet received . Same smart phone always facing major technical problem since its purchase .I have never used it two month without any problem . A new costly smart phone which i have purchased is no longer coming in my work when needed. On the contrary it is wasting my time and money .Now since last 6 months is deposited with the customer service centre and its where about is not known.I have given 100s of mails and spoken to customer officials 100s of times .But the company is not giving any firm decision. Only saying yr set is repaired and collect it . Sir I collect the phone and see no problem is solved again contacted to micromax and deposited to service centre . this process is continuing since last 1 year. I don't know how long will this continue . The cost of mobile is 27000/-. Since last one year the company has failed to either repair or replace the set. How long will I wait? Hence it is requested your kind honour :- i) to file a consumer case against the company for replacement of the set . 2. Give compensationequal to the cost of mobile I.e 27000/-.as this phone is not successful from technical point of view as per your advertisement being a costly set. Your early solution on this matter will be highly appreciable . Thanking you sir. A K Parida Mob [protected]