Micromax Informatics — Micromax phone blasted

Address:

New Delhi, Delhi, 110065

Hello,
My name is himanshu tyagi, i reside in delhi. i bought micromax canvas mega 4 g mobile before 2 months back. i was sleeping in my room and suddenly i heard a bomb balst sound.. i wake up and i saw my room was full of smoke. it was my micromax new phone which blasted. i tried to compliant @ toll free number but nobody picked the call. i tried other numbers too but they are also not reachable. i complaint via email and got a call from micromax spoke with one of the representative, he told me to took the phone to the nearest service center. i took the phone there and they said they can't help me as they are not the one who can exchange the phone with a new phone as the phone was fully crushed. i was not aware of it that a new phone can also blast. my new born baby was sleeping in the room and a big incident could be happened.

I actually don't know what to do should i file a pil in court or do i need to wait for the micromax team to contact me and provide me a new phone.

Please reply asap