Micromax Informatics — Micromax smart tv horrible customer service
R
rajj614
from Rajpipla, Gujarat
Address:
Gurgaon, Haryana, 122015
Website:
MICROMAX
I had purchased one micromax smart t.V (Model 42c0050uhd) in nov, 2015 . This model comes with one year plus two year extended warranty. From the very first day of installation the tv is showing problems relating to picture quality. The engineer visited for installation inform that picture quality will be like this only. Later on i have made a complain regarding this at the service center number on 15/03/2016 vide complaint no.3hh[protected]. The service engineer visited my place and informed that some parts are to be replaced. Now to my surprise more than 25 days has been elapsed and nobody form the company has ever visited to resolve the problem. I had called so many times to the service center/engineer, later i have sent a mail to the company, but i got the same typical reply " we are sorry for the inconvenience your problem will be resolved within few days" . I dont know what few means its like a year or two i suppose. I think this three years warranty is totally ridiculous. This company is doing nothing but harassing people. I now just repenting on my decision for purchasing a micromax tv. It turns out to be a horrible decision. Never ever buy products of this company.
Was this information helpful?
No (0)
Yes (0)
Micromax Informatics customer support has been notified about the posted complaint.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score. Read more
Post your Comment