Micromax Informatics — Regarding Service

Address:

Kamrup Metropolitan, Assam, 781006

I have purchased two Micromax X071 (Black) from Amazon. The delivery date of these two mobiles are 2 June 2016 and 30th may 2016. After one month I have found charging problems. Immediately I went to the service center Techno World. The service technician told me that one of these two mobile was not eligible for warranty and the other is eligible. So I left only one mobile for service in that service center. Days were passes but they did not contact me whether the service has done or not. So after 35 days I went to the service center and ask them for that mobile. The service technician came and told me that the service has done and the mobile is okay now. But I told the technician that before leaving the service center I want to see whether the device is working fine and able to take charge, but he refused to do that and told me that I should charge the mobile in home and there is nothing to verify. So I have to leave and went back to home. But when I connect the charger into the mobile, it is again unable to take charge. So after two days I went to the service center again and told the technician about the problem. The technician took the mobile from me and enter inside and after sometime he went back and told me that the mobile is no more eligible for warranty and he suggested me that if I want further service I have to pay for this. I argued with him but he did not listen anymore and finally I have to leave the service center without any service. I am still unable to find out why these two mobile are not eligible for warranty whereas they have one year warranty. I want not only your attention in this matter but also want justice.