Micromax Informatics — Mobile component stolen at micromax authorised service center

Address:

769001

Dear sir,
I purchased a Micromax mobile phone model: A119 in Nov'2014. The mobile
was working fine but on dated 04/02/16, the mobile was not getting ON, so
I went to the nearest Micromax authorized Service center "M.CARE" at
Rourkela and handed over the phone to them for checking . (Scan copy of
Service Job sheet no.2438 dtd 05/02/16 is enclosed). The next day, I
went to service centre, they told me that the mother board of the phone
is out of order & it has to be replaced with an estimated cost of Rs5000/-
I told them to give back my phone & I shall let you know, whether I will
change the mother board or not.
That Sir, I went to my friend who is a mobile repairing Engineer, M/S RK
Mobile, sector-4, Rourkela & told him to check my mobile. He checked &
found to our astonishment that many components of the Mother board is
missing. (photograph of mother board is enclosed for ready reference) This
simply suggests that the components parts of mother board of my mobile
was stolen by the Micromax Service center M/s M.Care since my mobile was
never ever opened by any one else before giving to service centre. Hence
it suggests that my mobile was OK with some minor problem but the service
center M/S M.CARE has aggravated the problem so that I spent more money
adding to their profitability.
This is a gross injustice by a reputed manufacturer MICROMAX AUTHORISED
SERVICE CENTRE M/S M.CARE at ROURKELA stealing mother board component
parts from my mobile. This type of AUTHORISED SERVICE CENTRE OF MICROMAX
INDIA should be stripped off, since they are playing with the belief &
faith of customers. This type of fraud Authorised Service centre of
Micromax India should be brought to JUSTICE & put behind bars.
In this regard, I therefore request to your goodself to look into this
matter & fix back all the component parts stolen by your authorized
service centre " M/S M.CARE", ROURKELA so that my mobile phone is restored
to its original shape & in working condition.

With Regards

M.Rahman
Sr Mgr, SAIL, RSP
ROURKELA
MOB: [protected]