Micromax Informatics — Multiple problems with micromax E451 and wrong service

Address:

Bangalore, Karnataka, 560016

Hello,

I bought micromax canvas pulse 4g(E451) last december, 2015. Initially it was slow, mobile was heating too much, network search slow. But I was fine with all these and managing with this mobile. But suddenly I noticed display touch also stopped working, power button also stopped working. Then I submitted my mobile set to marathahalli-Bangaluru service station. They said that my mobile set has multiple problems and they can not correct it. I requested them to replace with new mobile set as it had many big issues, instead of replacing/repairing many parts and later may not work properly . But they disagree to provide new set, hence they sent to head office, (Delhi -as per service center).After 4 WEEKS, they called to collect my hand set.But while collecting, I fould that there were still some display issues and disagreed to receive the hand set. Delivery person said that it is not a problem.But after I asked to check with their technician, they check and confirmed the problem. Again I was asking same to replace the set as they are ending to provide set with problem.They still disagreed and created new job sheet and closed old job sheet. Then I asked them to extend warranty.But that too they denied saying old job sheet done in 4 WEEKS and less than 30 days.So I have to give my set again and same time I complained micromax online via their complain number on last saturday 4th june.The customer care representative said, one of the senior will call in 24 hours.On monday I got call from micromax and confirmed that they will replace with new set after discussion. But on last friday 10th june, I got call from service station that my set is ready to collect and same old set. I am totally upset with this and even no extended warranty. All I suffered a lot without my set and on top, micromax very bad service. I NEED HELP on this. I STILL DID NOT COLLECT MY HAND SET.

Thank and regards,
Mrinmoy
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