Micromax Informatics — Not getting service on my mobile phone within warranty period

Address:

700054

Dear sir,

I, pintu saha, purchase micromax mobile a065 (Imei no. [protected]/esn no. [protected]) on 24th july ’15. After using almost six months facing problem in drain out of charging of the said mobile set. We had submitted the set on jan’16 at csd inception service center (At hati bagan, kolkata) & after 20 days my set had been returned back. But found that problem had not been rectified.
Again we had submitted my set to same service center after almost 15 days. And after 15-20 days set had been returned back without rectifying the problem. Totally irritating.
Now the set has been submitted for the 3rd time on 6th may 2016 and till now set had not been handed over to me. Sending the message yes that’s ready but when i went to service center it’s been informed sorry that’s yet not ready waiting for spare parts and would you inform later. Job sheet no.[protected])

Would you please give me the justification of this kind of service and till now one year’s not been over. Please replace the set or else return back my money. Please refer attached mobile bill & job sheet.

Thanks & regards
Pintu saha
(Mob no. [protected])
Address: 7/41, kankurgachi c. I. T. Building
Kolkata - 700054