Micromax Informatics — Product

Address:	Chennai, Tamil Nadu, 600053
Website:	their own website on complaint mail.

Purchased A 093 mobile in Sept 2015. Immediately after using it was giving hanging while receiving, calling and could not switch off. It was reported to local micromax service centre. They said soft ware upgradation required and did the same and returned. Despite doing that it was again giving same problem.
two three times it was reported to local micromax service centre, but not given any remedy. Immediately on 7.1.2016 it was again reported to local service centre of micromax and they gave job sheet and said they would be sending the hand set to their head office and advised us to enquire them after 45 days. I have personally went the service centre on the 47th day and again they hand over the hand set and they themselves tested with the sim. but despite using the sim it was not working and hence they advised to come after a week. I went to the local micromax service centre to enquire about the hand set. They immediately gave the hand set and inserted my sim as well their sim. both sim was not working. later they indicated that
in that hand set there was no imei base hence they said they are sending once again to their head office for which they gave another job sheets. (both the jo sheet nos are : 1.S[protected] DT 12.01.2016 2.S[protected] DT 07.03.2016. In between dates i called their head office but they said they will refer and revert and asked to contact their local service centre. I reiterated and told them that they should put in bold letter stating that "I NEED ONLY REPLACEMENT AND I DONT WANT THE ROTTEN PIECE" I also told them to record my voice. But yesterday when i contacted they indicated that there was no mention about replacement which is not true. Just they want to evade. After purchase of new mobile 150 day, more than 75 days are in their head office only. But no action has been taken.
Hence you may treat this as my humble request to replace and give a new mobile towards replacement of my A 093 mobile.