Micromax Informatics — Reminder iii regarding poor performance of micromax canvas purchased on 31/12/2015

Address:

147002

Dated: June 14, 2016

Micromax House
90B, Sector-18, Gurgaon,
Haryana, India - 122015

Sub: Reminder-III regarding the repair/replace of the Micromax Canvas mobile purchased on 31/12/2015

Dear Sir,

I purchased Micromax canvas from your esteemed company on Dec 31, 2016 (copy enclosed). Since that day it is not working properly, mainly its touch part. Recently when its memory was almost full I purchased a memory card of 16GB (copy enclosed) but I came to know that the slot for external memory is damaged and hence not working. I visited your service centre but they are saying that it does not come in warranty. Not only this service centre refused to take it and advised me to send the complaint to your goodself. As a result I wrote to your goodself on 16/5/2016 (Copy enclosed). In lack of response from your company uploaded first Reminder-I on 20/5/2016 (Copy enclosed) and Reminder-II on 27/5/2016 (Copy enclosed).
After that I got a call from your good office (Ms. Smiriti) of Gurgaon on 21/5/216 at 3.36pm (No: +[protected]Voice Recording enclosed). Unfortunately Ms Smiriti was reluctant to resolve my problem and advised me to visit D1, Ranjit Plaza, Adjoining Jeevan Plaza, Bhupindra Road Patiala.
I have already informed your goodself in Reminder II (Letter dated 27/5/2016) that I visited the same Centre where I was asked to pay Rs 600/- for that repair. When warranty issue was discussed they immediately returned the mobile and asked to talk to your good office.
Almost one month has passed waiting for the service required on your part but the company did not even bothered to contact me telephonically or through email? This has caused a great distress towards Micromax Company and I really feel harassed and humiliated. It seems that I have committed a mistake by purchasing a mobile from Micromax. My residence is almost 10 Km from the Service Centre, Bhupindra Road, Patiala (Scanned Copy of advt. pamphlet enclosed). I have visited twice but this Service Centre is not at all taking care of warranty.
If the kind of service you are providing after purchasing Mobile continues, I have no other option except going to competent authority to listen to my grievances.
Waiting for your reply

Professor Satya Bir Singh
Department of Mathematics
Punjabi University, Patiala
Email: [protected]@yahoo.com
Phone: [protected]
Enclosures:
1. Copy of Invoice of mobile purchase on dated 31/12/2015
2. Copy of the Complaint dated 16/5/2016
3. Copy of the Reminder-I dated 20/5/2016
4. Copy of the voice recording held with Ms. Smirti from Micromax House
90B, Sector-18, Gurgaon, Haryana, India - 122015on 21/5/216 at 3.36pm (No: +[protected]
5. Copy of the Reminder-II dated 27/5/2016
6. Copy of the Invoice of Memory Card purchased
7. Scanned Copy of advt. pamphlet of the Service Centre