Micromax Informatics — Service complaint micromax q450 silver5 kerala pathanamthitta

Address:	Pathanamthitta, Kerala, 6895645
Website:	micare.micromaxinfo.com

Dear sir

I am using micromax mobiles from the past three years, my first mobile was micromax canvas a111, and myself purchased a brand new micromax canvas silver 5 (450) on 14/01/2016 from pathanamthitta, kerala wid imei no [protected]. Now i am totally dissatisfied with the phone and the service that you provided to me.


I had faced a problem related to the loud speaker of the phone and i reported the complaint to the nearest service center of micromax in pathanamthitta on 29/march/2016 wid job slip no s[protected] and the service technician told me that it will not be repairable at there and they will send the phone to company and will provide a new one. I received my phone back on 12/apr/2016 at evening with a new imei no [protected]. I get back my mobile to home and charged the phone and inserted sim card but there is no net work was showing in my phone.
On 13/apr/2016 i had purchased a duplicate sim from bsnl and inserted the sim but the experience was same. As i am went to delhi on 13/apr/2016 i did not contacted the service center for the issue and when i came back to home on 22/apr/2016 i went to pathanamthitta micromax care and with help of the technician the issue solved.

On 06/may/2016 the phone got again shown the loud speaker complaint and i approached the service center on same day and given my phone to repair they said that it will be ready by two days, after two days i again contacted them at that time they told that they had sent email regarding my complaint and solve the issue at the earliest and told me to wait for two more days. After two days they told that they will replace the phone with new one and advised me to wait for three days, like the same after 14 days they given back my mobile on 20/may/2016.

On 23/may/2016 when i was speaking in phone the phone got hot and the phone become dead, i approached the service center wid job slip no s[protected] and they told that the battery is down and need to boost the battery and i had waited there for 1 hr and after that they told that they need to open the phone and after that they will clear the complaint and they had given an alternate phone for using. Today i visited there and asked the status of my phone and they told that there is some shorting in board and need to replace the board of the phone.

I am so irritated with service and poor quality of the cell phones that you had given to me,
I am not interested for using the same repaired phone again, so requesting you to kindly refund the amount rs:12500/- which i had invested for purchasing a micromax mobile phone by trusting the brand. Or replace the phone with any other model in the same price range.

The photos of bill, imei no of replaced phone, messages i had received from micromax at the time of repair at first complaint screen snap of complaint registration and latest job slip copy are attaching.