Micromax Informatics — Stalling product replacement for the past 6 months

Address:122001

Hi,

For the past 6 months, I have contacted micromax several times to move ahead with the replacement of my laptab lt666 which is within warranty. The stated product falls into so called "premium" services where micromax comes to you for product replacement. Even after customer care assuring the replacement within 8-10 days, my laptab is still not replaced. Find the various complaint numbers registered by me on their website:
SERV[protected]
SERV[protected]

and several other times and yet no replacement was done.

Find the below details of the Laptab:
Model: LT666
IMEI number: [protected]

My current address is as follows:
Aricent Gurgaon Campus
Tower 4 and 5, Unitech Info Space
Tikri, Sector 48, Sohna Road
Gurgaon, Haryana 122001

Replace the device ASAP.

Regards,
Aakash Sethi
[protected]
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Comments

Hi Aakash,

Thanks for sharing the details. We will keep you updated.

Regards,
Team Micromax
Even after being contacted with the micromax team, no replacement or refund has been done as of 24th feb'16. This is just pathetic support from micromax. I'am unable to use my product for the past 6-7 months and yet they have no customer value.

-Aakash
[protected]

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