Micromax — Irresponsible behaviour by Outlet of NAA MOBILE, Nizamabad, Telangana State, India

Respected Sir, I purchased Micromax Canvas Tab ( P480) from one of your outlet i.e. NAA MOBILE situated at beside Tilak Garden, Tilak Garden Complex, Nizamabad and I purchased on 6-5-2015 vide DC/Invoice No.17436, for an amount of Rs.6700/-. To my utter surprise after the purchase of the said Micromax Canvas Tab (P480) within a week the screen of the Tab became very white and I went to the outlet and placed the problem of the tab before them, one Prashanth, who is employee of the said NAA Mobile Outlet assured me that he will replace the tab with new one within five days and informed me that he will call me and on his assurance I went back. But to my utter surprise till five days I have not received any call from the said Prashanth and then I proceed to the shop and asked the said Prashanth about the tab, again he took time of five days and once again assured me that he will give me the new tab within five days, but he has not done so, and thereafter five days when again i went to the shop then he informed me that he has given the said Tab to Sri Vinayaka Services at Nizamabad and showed me the Job Sheet No.6902 dt:19.05.2015 and informed that they will send the tab to Bangalore and once again assured me that he will give me a new tab within (7) days. But so far he has not done so and my tab is with them only and I am regularly calling the Prashanth on his mobile no.[protected] but he has not receiving the calls nor giving any response. Several times I went to the NAA mobile out let but so far he has neither given my tab or replace the same or neither given any tab. I am vexed up with the attitude of the above employee of NAA mobile, if such response to the customers then no one will purchase such phones, NAA mobile outlet and their employees are blaming the name of the Micromax company, I request you sir kindly to enquire into the matter with immediate effect and direct the authorized person of NAA mobile out let, Nizamabad to give a new tab of Micromax Canvas P480 to me, else I have to approach before the competent court of law for redressal for my grievance. So do the needful at the very earliest. Mohd Azharuddin, cell:[protected]