Micromax — Job sheet no- n[protected] for tab p470, pending since 20 aug-15

Address:

New Delhi, Delhi, 110035

Dear sir/mam,
Job sheet no - n[protected]
Approximately 60 days has been passed but my tab is not received me till date from micromax service care. Pl see mail attached here and provide the solutions asap.

Regards,
Gaurav kumar

Dear gaurav,
Greetings from micromax!!

Reference to your ticket id - 98080

We apologize for the inconvenience caused.

We have forwarded your case to the concerned team on priority basis, so we request you to kindly cooperate with us in this matter and you will be receiving resolution from us soon.

We appreciate your patience with us in understanding the matter.

For more information on micromax products please visit our website : www. micromaxinfo.com.
You can also reach our helpline number:[protected]Monday to saturday between 07:00 am – 11:00 pm).

Assuring you of our best services.

Thanks & regards,
Sumit
Micromax care team


On thu, 15 oct at 11:57 am, gaurav. Kumar wrote:
Reminder! 2

Team micromax,

After continuously follow up with your team and 2 month (60 days) has been passed but there is no confirmation received from your side regarding the tab (Follow up mail in continuation - attached).

Treat this mail as a final reminder.


Regards,
Gaurav kumar

From: micromax support [mailto:[protected]@micromaxinfo.com]
Sent: monday, october 05, 2015 12:44 pm
To: gaurav. [protected]@shyamindus.com
Subject: re: fwd: status required - n[protected]

Dear mr. Kumar,
Greetings from micromax!!

Reference to your ticket id - 98080

We apologize for the inconvenience caused.

This is with reference to your e - mail wherein you have enquired about the status for your device.

We would like to inform you that we have shared your concern with our operational team for the quicker resolution of the complaint.

We would like to thank you in anticipation of your continued patience and co - operation in resolving the issue with us.

For more information on micromax products please visit our website : www. micromaxinfo.com.
You can also reach our helpline number:[protected]Monday to saturday between 07:00 am – 11:00 pm).

Assuring you of our best services.

Thanks and regards,
Priyanka
Micromax care team
On sat, 3 oct at 10:17 am, gaurav. Kumar wrote:
Reminder!

Team micromax - what is the status for delivery of tab as per subjected job sheet no.???

Regards,
Gaurav kumar

From: gaurav. [protected]@shyamindus.com [mailto:gaurav. [protected]@shyamindus.com]
Sent: thursday, october 01, 2015 4:23 pm
To: micromax support
Subject: fwd: {spam?} re: fwd: status required - n[protected]

Dear team,

I am not satisfied as how much time is required to resolve issue or repair a tab by team micromax???

After continiously touch with your team via mail and telephonically, no action taken by your team till date.

Now, if you have required 40 days or above to resolve the issue then time should be confirmed by your service team at the time of taking over the tab??

Hence, if you are not able to repair the same then ask me.

Regards,
Gaurav kumar

— original message —
From:
"micromax support"

To:
Gaurav. [protected]@shyamindus.com
Sent:
Thu, 01 oct 2015 09:40:53 +0000
Subject:
{spam?} re: fwd: status required - n[protected]
Dear gaurav,
Greetings from micromax!!

Reference to your ticket id - 98080

We deeply regret the inconvenience caused to you.

This comes further in reference to the issues faced by you with your device, we apologise for the delay in regards to the repair of your device.

We would be able to resolve the issue with your device in a short span as it is been taken care on priority by our repair team.

This comes further to your concern over the mail, we would like to inform you that we do not have any refund policy against any of our products.

As a company, we do stand behind our products and in light of the same we always like to extend our support to you through every possible option available so that we have continuous and loyal customer - company relationship.

For more information on micromax products please visit our website : www. micromaxinfo.com
You can also reach our helpline number:[protected]Monday to saturday between 07:00 am – 11:00 pm).

Assuring you of our best services.

Thanks and regards
Anamika
Micromax care team
98080