Micromax — malfunctioning of company and service centre

Address:

Ghaziabad, Uttar Pradesh

I have a Micromax Mobile phone A94 in October 2014 .And from last month my front and rear cameras are not working. So I went one of your service centre K S Mobile service central market, Ghaziabad. I submitted my mobile on 17 March 2015 and they asked me to collect my mobile that evening. When I went to your service centre they said it will take 5 more days and when I went after 5 days they again said me to come after 2 days giving reason that spare parts are not available in the company then again after 2 days they gave me same reason then I called at your customer care number [protected] dated 25 March 2015 and they gave a complaint number MMX[protected] saying that they will forward my complaint to higher authorities then on 26 March when I went the service centre they said it will take 10 more days with same reason i.e. spare parts are not available in company then again I called customer care and got a complaint number MMX[protected] then one call came from your office telephone number [protected] at 12:23 PM and he promised me to swap my mobile set and same person called me in evening from number [protected] at 5:52 PM your mobile is ready so you can collect your mobile from service centre then again when I went to your service centre they said your mobile is not ready and we have closed your complaint and you can take your mobile back in same condition then when I said I had a call from your company. he said I don’t know anything just take your mobile back we have closed your complaint. So this is a direct complaint to you that your service centre and customer care people are playing fraud with me and so I request you to look into the matter as this is a very serious matter as it amounts to cheating and fraud with the customer so all I ask for my mobile repaired in proper condition or arrange for its replacement within 1 or 2 days as my work is suffering badly due to malfunctioning of your company and service centre Arun Kumar Singh Ghaziabad Mob- [protected], [protected]