[Resolved]  Micromax — Manufacturing fault with micromax mobile a311

Address:	Gurgaon, Haryana, 411021
Website:	www.micromaxinfo.com

Dear Sir/Madam, I hope that Micromax is a reputed, responsible and renowned company and customer satisfaction is a prime concern for the company. Micromax mobile A311 was purchased on 26.04.2015 and was under repair till then for various reasons. Please note that the mobile is under warranty, at present. The faulty mobile, along with battery was deposited to Micromax service station at Aundh, Pune on 04.11.2015 for onward transmission to the company. The reference number is W[protected] for easy traceability of the case, please. Following efforts are made to get the mobile back:- 1. Phone call is given to service center at Aundh on[protected], every week either on saturday or sunday. 2. On insistence of service center, Phone call was given to toll free number [protected] (Hope that record exists with the company). 3. Final phone call given to service center at Pune on 13.01.2016 (70 days or more than 2 months, after depositing the faulty mobile with service center). On 13.01.2016, the service center at Pune asked me to write an e-mail to the company for replacement of mobile, as the delay is exorbitant. The extra-ordinary delay proves fault with the mobile piece supplied to me. I wrote an e-mail. As, the company failed to repair the mobile within specified time of 60 days (74 days now), it proves that mobile has manufacturing defects. As customer is without the mobile, even after paying price for the purchase, it is responsibility of company to replace the mobile, immediately, and pay the damarage, if any. The toll free number ([protected]) was contacted on 14.01.2016, in this regard, but no cognizance of the mentioned e-mail is taken by the representative. A follow-up phone call from the company was expected, which has not been received till beginning of this mail. It is highly irresponsible act on part of a reputed company like micromax to disown their product and customer, in the highly unprofessional way. I am waiting for my mobile to return from the company. Thanks and regards, Dr. Himanshu Shekhar