Micromax — Micromax a350 canvas knight - repair - pending for 4 months | |||||
I have submitted my mobile phone Micromax A350 with IMEI number: [protected]/[protected] to Skyway Technologies Shop Number 2, 30/24, Balfore Apartment, Kilpauk, Chennai. Phone: [protected] &[protected]. Job Sheet Number is S[protected]. JobSheet Date is 07/10/2015. The phone is under warranty when I gave for repair. Since last four months, I have been visiting the service centre for the repaired phone, but they are not giving me any proper answer to me. Both the phone numbers are either ringing or switched off and nobody is picking the call. So everytime I am forced to visit the service centre which is around 20 Kms from my house. Even I go there they simply make me to wait for an hour and won't respond properly at all telling new stories every time. 1 month back they gave a black coloured phone which looks heavily scratched and the bezels at the side looks damaged. My phone what I gave doesn't even have one scratch and looks completely a new phone, white in colour. I refused to take that phone and demanded my phone or new phone. I am visiting the service centre twice a week but still they are telling I will get in 2 or 3 days everytime. They didn't give my phone back yet. I want to escalate this issue to Micromax team and need a response from them. Was this information helpful? | |||||
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Micromax Informatics customer support has been notified about the posted complaint. | |||||
 3 Comments | |||||
Comments
Just getting these junk mails from the micromax support. As usual if you ring the service center they are not picking the call and making me to wait an hour in service center and come next day. If you are not able to repair the phone under warranty why don't you give a new mobile or refund the amount instead of making customer to wait for months.
Your online service and service centers suck up to the core.
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Your online service and service centers suck up to the core.
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+91 12 4481 1000 [Head Office]
Micromax House, 90B, Sector-18, Gurgaon, Haryana, India - 122015
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Team Micromax