[Resolved]  Micromax — micromax canvas a-093 compliant

Address:

New Delhi, Delhi

My name is Chanderesh Khullar. It is such a bad experience for me with a branded company like “Micromax”. I have recently purchased a mobile handset i.e. Micromax Duet A093 (IME No. [protected]) on 16th july 2014 from an authorized seller “The Mobile Zone, Shop No. 2 CSC H Block Dilshad Garden ND-95”. But within the span of two months only, the handset started giving problem of overheating and power does not switch off / on properly and most of the time phone hanged up during accessing the applications. So I have visited at micromax service centre at Laxmi Nager i.e. The Mobile Care (Micromax Service Center) B-36 Gurunanakpura Laxmi Nagar Delhi - 92 on 7th Oct 2014 to resolve the issue but service centre people told me to submit the handset for repair and it will take approx 15 days. We have visited thrice at service center from the date of submission, but the problem is not resolved as of now and service center guys are again asking me to wait for another 15 days. I really don’t understand what type of customer services micromax is providing to their customers. It is very disappointing, wastage of time and money as well. Kindly take the above matter seriously, and provide the resolution at the earliest by repairing / replacing or through refunding the amount spent on mobile purchase. Revert me early in the matter else I will take up the issue in consumer court as well. Chandresh Khullar [protected]