Micromax — Micromax canvas gold a300 poor quality and refusal by micromax to redress the complaint

Address:	Ernakulam, Kerala, 682004
Website:	www.micromaxinfo.com

Respected sir/mam, I am Lt Ankit Singh from Indian Navy. I bought Micromax Canvas Gold A300 online on 19 Sep 2014 costing Rs 18899 and with 1 year of warranty ()expiring on 19 sep 2015). I have attached the bill invoice for the delivery here with. After few months the phone developed problems as it used to switch off by itself. As it was still under warranty period, I took it to Micromax care center in Kochi for repair on 25 July 2015 where I got to know that there was some fault in motherboard. The representatives did some makeshift temporary repair and handed over the phone back to me whose job sheet I am attaching herewith. Soon after the problem still persisted and the phone used to turn off automatically even more frequently than before and finally on 28 Dec, it went off permanently. I again took it to service center where the representatives told me that they need to change the motherboard but refused to repair it and even take responsibility for the same fault they could't treat earlier. They also demanded Rs 11589 if I wanted a repair (I have attached the job sheet and the quotation for same). sir/mam, it is now well known to me that the handset was a faulty one. The irresponsible customer care staff should have replaced the phone immediately when i first took the handset to them but they waited for the warranty period to get over so that I would have to pay from my pocket and now are demanding huge money for the same, It was their responsibility to repair it irrespective of the warranty period as the same fault persisted throughout the period the phone was with me. This is a clear case of fraud from their side. So I would request you to look into this matter and forward my complaint. I am waiting for a response from your side. Thanks in advance.