Micromax — Micromax Canvas Knight A350

Address:

Pune, Maharashtra

Dear Sir, Old Job sheet No- W[protected] I had give my phone for repairing to your service centre in the month of January 2015 as the keypad of my phone was not working. They did some internal check and repaired my phone. But within a day or two the same problem started again.I, went again to the service centre for repairing the phone, they said the phone will be sent to Delhi for repairing and the phone will be back in 45 days max. The guy at the service center was very rude and also said that do not come unless we from the service center call you for taking delivery of the phone, even if you get a message that your phone is delivered to the service center from Micromax. I did not get any updates on my phone for almost 30 days after which i spoke to your customer service team. The executive said that he cannot share any details on the status of the phone but said that the phone will be delivered to the service center after repair latest by 26th March, 2015. i subsequently did another 2-3 calls with your team in the month of March 2015.Somewhere around 21st March to 24th March, 2015, i made a call to your team asking them about the updates on my phone. The executive from your customer service team informed me that the phone has been repaired and has also being delivered to the service center. I also asked him what if the phone gets repaired again with the same problem. He said "Sir, you dont need to worry, you wont have any problems with the phone". I waited for a call from the service center so as to when can i come and collect the same. Further i dint receive any message from Micromax about the delivery of my phone.I sort of got worried and decided to go to the service center. When i reached there the representive told me the phone has come back but it has come back without repairs. When i asked him how is that possible as the executive told me that the phone has been repaired and sent back.He told me sir i am not authorised to show you our screen but you yourself can read it .It stated RWR (Return without repair). I was shocked when i got to see it.The service guy said please give me time till afternoon ill call you and let you know the reason of the same.But unfortunately i did not get any calls. I called you customer service team also. They told me that sir you again go to service center and call, and we will talk with them. What kind of customer service is this sir/madam?Your people lie through the teeth. If this is not enough, since i put in my hard earned money for the phone, i again went to the service center where the representive first said sir you talk to our manager and he went inside and came back and said our manager is not there. Further i called your customer care executive again and made her talk with the service center guy. The service center guy told her that i have already issued a new job sheet no on my request and the phone will again go for repairs. But i dint talk with the service center guy on this regards. And i dint have a job sheet no as my old job sheet no was closed. Your customer care executive took my mobile number and said our concerned department will call you in the next 24 hours, which has still not happened. Sir/Madam, I have purchased the phone in the month of August-Sept 2014. After barely using it for 4-5 months i am facing these problems.The phone is with your guys for the last 60 days or so. I request you to kindly refund the money i put in to buy the micromax canvas knight A 350(i.e 20, 000) or you kindly arrange a new replaced phone for me in a couple of days. I hope you will revert and not treat me the way your service department and your customer car executives have treated me. Thanks & Regards, Girish Chandrasekar +91-[protected]/+91-[protected]