Micromax — Micromax poor service

Address:

New Delhi, Delhi

Dear sir My mobile M_IMEI no. is [protected]/[protected] Micromax Unite 2. I have deposited the same mobile phone in Micromax service centre M/s Garhwal Communication, D-2, Q-3/A, Main Bhajanpura Road, New Delhi dated 27/05/2015 (jobsheet copy attached). Alongwith the mobile phone they asked me to deposit the battery(signed) and back cover(Red). I want to inform you that they have such a poor service. I could not expect that your service centre will provide this kind of poor services. I have given the mobile phone to repair and my phone was under warranty. Morethan a month later they have returned my mobile phone without battery and back cover. When I asked to them about the back cover(red) and battery(signed) they checked on the job sheet it was mentioned there. Then they said to me that they would find out the appropriate battery and back cover of the mobile phone. But I did not get the call from them. Then after three days later I went to the same service centre (M/s Garhwal Communication, D-2, Q-3/A, Main Bhajanpura Road, New Delhi) where I have deposited my mobile phone. On that day dated 03/07/2015 they repeated the same story as I mentioned above. Finally they were agreed to give my mobile phone with different color and second hand mobile back cover(green and dirty) and battery(old and used). On top of that my mobile phone touch screen got the several scratch from service centre (M/s Garhwal Communication, D-2, Q-3/A, Main Bhajanpura Road, New Delhi) carelessness work. When I have complaint it they agreed to replace after 10 days. They do not have touch screen in their ready stock. That battery they have replaced, is not working properly. Mr. Arvind is a senior official there, when I was asking him about the back cover of my mobile phone, battery changed and scratch. He was very angry and he was saying I may complaint anywhere, we are not getting back support from the Micromax office. Is this is the way service centre deal with the customer? If they have changed my mobile phone battery, cover and scratch. They should give me everything in a fresh not the second hand and dirty one. Because this is not my mistake and I have given them my mobile phone because Micromax trust them and authorised them. Now I request you please replace my mobile phone battery, cover and touch screen as soon as possible. This kind of careless and arrogant behaviour suggest me to go to the consumer redressal cell to address my complaint. With regards Gaurang contact No. [protected]