Micromax Mobile — Frequent switching off and other problems with mobile handset just after 10 days from its purchase

Address:

Gurgaon, Haryana

My name: gajendra singh
Order no. Of my micromax canvas nitro a311 mobile handset purchased through flipkart: od[protected]
Already given to micromax care for servicing; got back after more than 1 month
Date of purchase: 23.09.2015
I purchased micromax canvas nitro a311 mobile on 23rd september 2015 through flipkart via online prepaid mode. From first day of purchase i found that the mobile's battery used to drain very fast and the mobile used to heat up too much even after playing games for 10 to 15minutes only. The camera was claimed by the company to be 13 megapixel but its performance was hardly as good as that of a 5 megapixel camera. I somehow tried to manage with it but hardly after 10 days from the purchase of mobile, i found that this mobile was getting switched off automatically. Now this was an unbearable problem. As i keep all my contacts and other important official data in this mobile, this had become a big headache for me because so many times the mobile automatically got switched off when my colleagues and/or bosses had to talk to me and vice versa.When automatic switching off became very frequent, i gave this mobile to micromax customer care where they kept my mobile for more than 1 month.I suffered a lot during that period because during that period i somehow managed with my old mobile which is a very ordinary mobile & which already had lots of problematic issues. After more than one month, customer care returned my mobile saying that now it is perfectly fine. For few days it was ok but hardly after 15 days of getting back of my mobile i found frequent recurrence of above mentioned problems. The month of march is very busy and hectic for me. In such a time i am unable to give this mobile for servicing and somehow managing with it. I now want a refund/return of my money or exchange of my mobile with a good one or some other good solution if possible