Micromax — Mobile given for service didn't return even after 5 months

Address:

Chennai, Tamil Nadu, 600026

I had submitted my mobile in the service center on Jan 6th 2016 under warranty.

Then i called the service center on Jan 18th, they replied that it will take an additional week for service. But even after a week, I didn't got any response.

On Jan 29th, I called them again. They told me that mobile wasn't properly serviced and submitted it back again to the headquarters. They told me to wait for a couple of weeks further. I am totally pissed off. How can i wait that long without even a mobile phone. All i had is a borrowed phone that can be used for a couple of weeks. But i had to go with them as i had no further choice.

On Feb 15, I called them again. They told me to wait for another couple of weeks. Out of anger i fired at them, then they provided me the headquarters number.

From that time, I had been chasing the headquarters customer care number. All i am getting is a reply that to wait for another week. The story continues throughout march and april. Still they are asking for another week. I had talked and blogged about them too. After that they called me that my mobile is ready. I got my mobile and came to my house. Then i realised the mobile imei is changed and exposed to severe wear in the back panel. I approached them again. First they told me that it was a replacement mobile. Then they told me that the mobile is mine only but the board has been changed. Now i am more feared than before. The wear in the mobile seems to say that it is going to giving problem the rest of the days. I asked them for a replacement mobile. They told me i had to wait till the headquarters decide. But still today no response from them. I even lodged a consumer complaint.

Complaint No : 2016/1602/02/101618

But still service center ask me to go to customer care and customer care ask me to goto service center.

Don't be fooled by these fraudsters who don't even care about their customers. They will play around and watch you suffer. None of the representatives have any kind of responsibility and respect towards their customers.

Stay away from this brand and this service center.

Service Center :

M/s Deprosys Technologies,
No 1B, 1st floor, Umapathy street extension, West Mambalam,
Chennai.
Phone[protected]

Customer Name : Kathiravan T.
Email : [protected]@kathir.co.in
Brand : Micromax
Model : Canvas Express A99