Micromax — Mobile Handset EG-116

Address:

New Delhi, Delhi

Hi, This is Iqbal Singh. I Just want to share my worst services for Micromax. I have purchase One Micromax EG-116 Convas Blaze HD on dated 11/06/2015. after third day of purchasing i have facing touch problem and contact repeating twice in phone. Unfortunately I m out station i am not able to touch with service centre. When I m coming delhi on 20/06/2015 i have submit my phone complaint in Laxmi Nagar Service they said some software problem and they update my phone software and returned to me within half and hour. after 2-3 days same problem comes again in my phone. Again I have submit my phone in Laxmi Nagar Service Centre on 24/06/2015 again they updated software and returned back to me. Third time on 27/06/2015 again touch problem comes on my phone then i took again in service centre they said go to Jagat Puri service centre they change your touch hand to hand we are unable to change due to touch out of stock. I have to go Jagat Puri service center on 01/07/2015 for taking complaint for touch. Service center people submit my phone for touch replace on docket no: 17640167 and assure that we are delivered within 6-7 days or inform us if handset goes to company for repairing. After 10 days when I call to service centre they said me your handset goes to company for repairing it take approx 20-25 days. Its very pathetic when customer call to service centre then they will update the status otherwise no one take responsibility for inform status to customer. anyways, On 25/07/2015 they (from service centre) call us for collect your handset and your handset is repair. On 27/07/2015 i go to collect my handset and back to home. after 2 hour reaching home i am facing network problem then again in evening for same day (27/07/2015) again submit the handset in service centre. they again submit my handset on same previous docket no: 17640167 and said within -1-2 days they resolve the issue. after 3 days we take followup they said your handset motherboard has faulty its can be replace from company. Finally I got my handset on 07/08/2015 after change motherboard. Mr. Rohit In-charge of Micromax Service Centre they do personally cooperation in all this matter and assure me now I am not facing any kind of problem in handset. I appreciate his cooperation. After 2-3 hour after taking handset I am facing same touch problem which is facing 3 days after purchasing the phone. I immediately inform to Mr. Rohit to same problem in handset. They suggest me please re submit the handset again. Now Today (08/08/2015) I have submit again in Jagat Puri Service Centre under Docket No: 18436843. Now, Please help me and advice what can i do. sometime i thought i have purchase this phone for service centre for improving his R & D. Now I asked to Mr. Rohit for Refund the Amount. I Don't want this handset. Please help me for refund 100% Payment against this Handset. Any further communication regarding this matter please contact me any time on [protected] / [protected] Iqbal Singh I Have post same complaint on 07/08/2015 and 08/08/2015 but still i don't have received any reply from company and service centre. Please help me refund the full amount.