Micromax — Mobile Handset repair/replacement

Address:

Bardhaman, West Bengal

To The Officer In charge Micromax Mobiles Customer compliants Subject:- Complaint against Micros Max Mobiles Reg. Sir, I have been purchased a Micromax Mobile A-68 from M/s Tecno City Duliajan Distt. Dibrugrah, Assam after three months. After three months due to transfer of my husband we shifted to Durgapur West Bengal, the said handset creating signal problem and then I approached the Micromax Service centre Durgapur .The technician checked the Hand set and told that it may be tower IC problem and want to sent to Micromax Centre Kolkata. I waited more than two but the said Handset did not received back on query Durgapur service center replied that from Kolkata the said handset sent to Micromax Delhi . Again I am compelled to wait one more month for the hand set at last after a lapse of two month I got another set without battery from your Durgapur service center .On query they replied that your old Handset is replaced with new one. I used the hands set around 2 months several times it is noticed that the handset is not performing well I switched off the Hand set and after few minutes try to on the set but the same was not on but vibrating noises heard from the set. On 19.03.2015 I approached the Durgapur service center and they asked to handover the set to them and asked to call back after two days . But very next day they called me and told that this set can`t repair some major fault occurred in the set . On the contrary to the same I got SMS from service center that your handset is repaired and take it back. On 23.03.2015 I went the service center and they returned the mobile handset by saying that this set is unable to repair that it was burn. I ask them that if it handset is burned then how it vibrating but they will not replied for my question. When set is burned due to technical fault or mishandling of the same from Micromax service Center why the customer want to bear it is responsibility. First of all for repair/replace the single mobile unit 3 months delay occurred in my guarantee period itself and its responsibility fully up on Miramax Service Center or Company. Nevertheless to say that your services to customers are so poor and substandard that customer lost 03 months warranty period due to irresponsible approach. In view of the above my humble request is that you may kind enough to either repair my handset A-068 or replace the same at the earliest please. Your`s Faithfully sd/xxxx Dated 20.04.2015 Mrs.PRABHA RETHEESH Qtrs No.A4/37CIS[censored]nit DTPS DURGAPUR - WEST BENGAL Mobile No. [protected]