[Resolved]  Micromax Mobile — Re - Neither providing new set or giving the money back

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Pondicherry, Puducherry

Dear Sir/ Madam, I’m Appu from Pondicherry. I purchase Micromax A116 Canvas HD Mobile on 24/04/2013 cost of Rs 15000, in Pondicherry with IMEI NO. [protected]. I am facing lot of problems, Due to this mobile, many times mobile hang-up, it has poor signal. Sometimes Signal was searching in Good Signal Area. I got many problems on 1st month of my purchase. And I Never seen Irresponsible Service centre SMART CARE like this in Pondicherry. A Proprietor doing service wearing lungies with Irresponsible Word. The Handset Problems given below. Damaged screen: Sometimes screen displays Fully Black. Top half, Rest of below is black. Many lines are running in the screen Handset getting Heat: Hand set Getting Heat, While speak. I cannot able to tolerate, that much of heat in both side of the phone. Failure of signal: Always signal drops to 0 points, not even one point, takes 10 to 12 minutes to come back. Sometimes Signal was searching, while I was living in good signal area. After using two day a' I am suck Most of the times signal will loose Battery power fluctuation: No battery backup. It took 2.5 hours to charge 100%. Suddenly the battery drops and indicates 20% and then automatically it comes to the same charged position without charging. Getting restart: Automatically getting restart nearly 2 times a day. This is my honest feedback Not yet the problems rectified. I made a mistake on purchase this mobile literally. I wasted my money by buying this mobile. I had gone to service center but services at your service center are even worst. Service supporter. Mr. Anand. Always tells, from this service onwards, the mobile will function properly. Still my mobile remains in the same problems. It has become a regular practice at MicroMax either to keep on hold the Customer at least for 2-3 Times. . Really I feel very bad... Then, what is use of service centre. I suffered a lot, due to this mobile and this Kind of service. I have decided to register a formal complaint against micromax mobile their poor quality products and customer service now I don’t want to use Micromax mobile I want my money back which I have paid. Or else a New Handset So To Whom It May Concern i requested that please do something in it ASAP & please take some action or else i will file a case for some kind of reimbursement either by wealth or action over this company. I shall be very thankful if you can provide Help & Support. Regards Arpuda Azhagan. D