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excellent procedure
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not good
This is to inform you that after for being a customer of such a big grand micromax i am still suffering first of all i got a difficulties s set a lot of kinds of disturbance a and when when i complained about it to your customer excutive shubha and vishal and aayush three of your customer excutive but i have not got any solution i have submitted my cellphone on 25 th june and still i have not got back neither got any proper response in this suitions everyone should wants said to me you are in a problem i must help you but no some body giving the response to me your service centre also i had gone their 10-12 time over their so i am most humble and very very requested to you please take a action immediately againts your service centre last time please in to this good help in this issue i will be another person in the court whoze gona critigize micromax and i will take a action through consumer court
i just wanted to confirmation know that knowledge few query about how long you would take to respond a simple issue mobile does not switched on second time i Am suffering this issue and when i called to your customer care so i had a word with one of your excutive ayush and vishal who is not giving any proper response to me so why are thease persons is seating over their whose can not help everyone customer i think he need a briefing for that how to deal with customer for anyway i need your help immediately as soon as possible
Thanks & regards
PRAKASH CHANDRA
https://ssl.gstatic.com/ui/v1/icons/mail/images/cleardot.gif
My jobsheet number is N[protected]
Mobile number is [protected]
Mobile model Micromax canvas doodle 3 (102)
Hi, This is Prakash chandra I Had bought Micromax android phone canvas doodle 3 A102 micromax canvas doodle 3 Canvas doodle last month. But its does’t switched on of the phone was not working properly even before completion of 7 days of purchasing this phone. Phone needed frequent Charging but it was working at that time. So I went to your nearest Micromax service center @ Noida sector Micromax Customer Care Noida
M/S SATGURU COMMUNICATION
☎ :[protected]
✆ : [protected]
✉ : [protected]@mmxcheckpoint.com
Address :
Shop No-1, GF, Dharampali Palace,
Near Vinayak Hospital, Sector -27,
Noida, Uttar Pradesh - 201301
Toll Free Number :[protected]
i.e. on 26 JUNE 2014. They checked battery and phone and told me that there is problem in battery & phone too. Battery need to be replaced and phone had its does not switched on issue. I ordered for new phone - and gave phone for servicing. Satguru communications told me that they will return my phone within 07 days. On 1 July 2014 (after 07 days), I went to over their to receive my phone but it was not ready. I again went there on 10 July 2014. I received phone only and not get completed . I again went there on 12 July 2014. phone had not come. I again went there on 18 july 2014 and finally received a phone . But when I went home n tried to start my phone, it was not working. Phone was not getting switched on every time. I went to again on 20 July 2014 (immediately next day). They checked my phone and said I again have to submit my phone for servicing again as it’s not working. As it was already 1 and a half month passed I wanted my phone back in a working condition soon. So I called Customer care of Micromax. Customer care executive said we will try to give your phone on urgent basis and consider this a special case. I called to customer care on 2i july . at that time executive said ” You will get your phone after 15 working days from today” What does it mean? Why from 29 july just because I called on 29 july. And what if I haven’t called than? I told executive to register my complaint to make servicing of my phone on urgent basis as I was told. I called customer care on 29 july again. They told they have forwarded my complaint. I again called customer care on 29 July 2014 They said there is no complaint registered from me and Told me to wait till 15 working days starting from 29July 2014. It’s been 40 days from when I gave my phone to Micromax Service Center. And still there is no clear picture how much more time it will take to get my phone back. What’s the use of buying phone from Micromax where I can’t use it even for a year? I had gone at service centre for more than16 times in last 36 days and called customer care also many times. Toll Free Number :[protected] is never available. It’s either Busy, engage or there is no one to pick our call. This shows how important we are as a customer. This no is also on website. Executives at are also very rude sometime. It must be as almost every customer comes angry with a complaint. I had waited for 36 days for 1 phone. I had never experience such harassment. I want my phone back asap. Requesting you to reply and make a note of my complaint and help me getting my phone in working condition asap
Thanks & regards
PRAKASH CHANDRA
My jobsheet number is N[protected]
Mobile number is [protected]
Mobile model Micromax canvas doodle 3 (102)
This is regarding my mobile model “Micromax Micromax canvas doodle 3 :A(102)
I had submitted my phone for repairing at service center M/S SATGURU COMMUNICATION
☎ :[protected]
✆ : [protected]
✉ : [protected]@mmxcheckpoint.com
Address :
Shop No-1, GF, Dharampali Palace,
Near Vinayak Hospital, Sector -27,
Noida, Uttar Pradesh - 201301
Toll Free Number :[protected]
Job sheet no. N[protected]
I was told that it will take 7days to 10 days from date of submit but one and half month already gone and still NO update is there at service center even at HO customer care.
It is very surprising that so many days passed and nobody knows where is the phone right now and what is happening at company level.
we would like to share my first experience of repairing of MICROMAX mobile: Just have a look ….
Whenever I called at service center nobody picks up their phone no☎ :[protected]
✆ : [protected] . and if somebody picks after lots of call then he/she doesn’t know the current status and he/she says “ Your phone is in company itself and we don’t know when will be back” and “ We will inform you as soon as we receive the same”.
This answer I have been hearing for long time.
I called at customer care no. [protected] on dt. 18th july and 29 th july after 16 days of submission against complaint no., I was told that “we don’t have any update and it will take another 15-20 days from now” means 1st wk of june. I could tell you note executive’s name aayush vishal and Varun shubha I said ok, pls expedite as I don’t have any other mobile with me and I am really stuck.
Dated 05st july I made a call to customer care and Mr. Varun narang was there and again same statement I got that “we don’t have any update and it will take another 15-20 days from now means mid of April. I said you should keep your words as one month already gone and you are asking for another 15 days.
Dated 30 july I made a call to customer care and Mr. Aayush and vishal was there and again same statement I got that “we don’t have any update and it will take another 15-20 days from now means end of April. I said you should keep your words and as more than one month already gone and you are asking for another 15 days. I didn’t have anything to say.
Dated 05th august, I made a call to customer care and Ms. Varun narang was there and once again same statement that “we don’t have any update and it will take another 15-20 days from now means in May. I said you should keep your words and it was one and half month gone and you are asking for another 15 days.
I requested Varun narang to escalate my request and connect me to any senior person then call came from Mr. Nishant on dt. 05 th august and again “he asked me to give final 15 days from date of discussion i.e. 05 nd july, 2014.
I would like to know when will this 15 days be ending and my phone will be handed over to me?
This is really disheartening that I opted for MICROMAX, as huge time company takes to get my phone repaired.
My phone is under warranty and it expires on dt. 24nd April 2015, now they will say that warranty has been expires and you will have to pay so and so amount.
Now anybody is there to hear my voice and try to understand my problem so that it can be repaired on most urgent basis.
I will never buy any Micromax phone in future and even I’ll never suggest to anybody to go with this make.
Again i called on dt. 05 august to customer support no. and again Varun narang has told me that it will take another 15 days.
Today i called then again same answer that it is under process and we need 15 more days from today.
Seriously, i fed up with MICROMAX brand.
And service centre people are not responding for customers. They are handling irrespective manners.
Kindly arrange to quick service ASAP
Job sheet no. : N[protected] june 2014
Thanks & regards
PRAKASH CHANDRA
My jobsheet number is N[protected]
Mobile number is [protected]
Mobile model Micromax canvas doodle 3 (102)
Thanks & regards
PRAKASH CHANDRA
My jobsheet number is N[protected]
Mobile number is [protected]
prakash chandra <[protected]@gmail.com>
3:59 PM (1 hour ago)
to micromax, info, satguru_Noida, RUPESHKUMAR
Dear all
This is to inform you that after for being a customer of such a big grand micromax i am still suffering first of all i got a difficulties s set a lot of kinds of disturbance a and when when i complained about it to your customer excutive shubha and vishal and aayush three of your customer excutive but i have not got any solution i have submitted my cellphone on 25 th june and still i have not got back neither got any proper response in this suitions everyone should wants said to me you are in a problem i must help you but no some body giving the response to me your service centre also i had gone their 10-12 time over their so i am most humble and very very requested to you please take a action immediately againts your service centre last time please in to this good help in this issue i will be another person in the court whoze gona critigize micromax and i will take a action through consumer court
i just wanted to confirmation know that knowledge few query about how long you would take to respond a simple issue mobile does not switched on second time i Am suffering this issue and when i called to your customer care so i had a word with one of your excutive ayush and vishal who is not giving any proper response to me so why are thease persons is seating over their whose can not help everyone customer i think he need a briefing for that how to deal with customer for anyway i need your help immediately as soon as possible
Thanks & regards
PRAKASH CHANDRA
https://ssl.gstatic.com/ui/v1/icons/mail/images/cleardot.gif
My jobsheet number is N[protected]
Mobile number is [protected]
Mobile model Micromax canvas doodle 3 (102)
Hi, This is Prakash chandra I Had bought Micromax android phone canvas doodle 3 A102 micromax canvas doodle 3 Canvas doodle A(102)on month of 24 may . But its 10 days after does’t switched on of the phone was not working properly even before completion of 7 days of purchasing this phone. Phone needed frequent Charging but it was working at that time. So I went to your nearest Micromax service center @ Noida sector Micromax Customer Care Noida
M/S SATGURU COMMUNICATION
☎ :[protected]
✆ : [protected]
✉ : [protected]@mmxcheckpoint.com
Address :
Shop No-1, GF, Dharampali Palace,
Near Vinayak Hospital, Sector -27,
Noida, Uttar Pradesh - 201301
Toll Free Number :[protected]
i.e. on 26 JUNE 2014. They checked battery and phone and told me that there is problem in battery & phone too. Battery need to be replaced and phone had its does not switched on issue. I ordered for new phone - and gave phone for servicing. Satguru communications told me that they will return my phone within 07 days. On 1 July 2014 (after 07 days), I went to over their to receive my phone but it was not ready. I again went there on 10 July 2014. I received phone only and not get completed . I again went there on 12 July 2014. phone had not come. I again went there on 18 july 2014 and finally received a phone . But when I went home n tried to start my phone, it was not working. Phone was not getting switched on every time. I went to again on 20 July 2014 (immediately next day). They checked my phone and said I again have to submit my phone for servicing again as it’s not working. As it was already 1 and a half month passed I wanted my phone back in a working condition soon. So I called Customer care of Micromax. Customer care executive said we will try to give your phone on urgent basis and consider this a special case. I called to customer care on 2i july . at that time executive said ” You will get your phone after 15 working days from today” What does it mean? Why from 29 july just because I called on 29 july. And what if I haven’t called than? I told executive to register my complaint to make servicing of my phone on urgent basis as I was told. I called customer care on 29 july again. They told they have forwarded my complaint. I again called customer care on 29 July 2014 They said there is no complaint registered from me and Told me to wait till 15 working days starting from 29July 2014. It’s been 40 days from when I gave my phone to Micromax Service Center. And still there is no clear picture how much more time it will take to get my phone back. What’s the use of buying phone from Micromax where I can’t use it even for a year? I had gone at service centre for more than16 times in last 36 days and called customer care also many times. Toll Free Number :[protected] is never available. It’s either Busy, engage or there is no one to pick our call. This shows how important we are as a customer. This no is also on website. Executives at are also very rude sometime. It must be as almost every customer comes angry with a complaint. I had waited for 36 days for 1 phone. I had never experience such harassment. I want my phone back asap. Requesting you to reply and make a note of my complaint and help me getting my phone in working condition asap
prakash chandra <[protected]@gmail.com>
Aug 4
to info
Hi, This is Prakash chandra I Had bought Micromax android phone canvas doodle 3 A102 micromax canvas doodle 3 Canvas doodle last month. But its does’t switched on of the phone was not working properly even before completion of 7 days of purchasing this phone. Phone needed frequent Charging but it was working at that time. So I went to your nearest Micromax service center @ Noida sector Micromax Customer Care Noida
M/S SATGURU COMMUNICATION
☎ :[protected]
✆ : [protected]
✉ : [protected]@mmxcheckpoint.com
Address :
Shop No-1, GF, Dharampali Palace,
Near Vinayak Hospital, Sector -27,
Noida, Uttar Pradesh - 201301
Toll Free Number :[protected]
i.e. on 26 JUNE 2014. They checked battery and phone and told me that there is problem in battery & phone too. Battery need to be replaced and phone had its does not switched on issue. I ordered for new phone - and gave phone for servicing. Satguru communications told me that they will return my phone within 07 days. On 1 July 2014 (after 07 days), I went to over their to receive my phone but it was not ready. I again went there on 10 July 2014. I received phone only and not get completed . I again went there on 12 July 2014. phone had not come. I again went there on 18 july 2014 and finally received a phone . But when I went home n tried to start my phone, it was not working. Phone was not getting switched on every time. I went to again on 20 July 2014 (immediately next day). They checked my phone and said I again have to submit my phone for servicing again as it’s not working. As it was already 1 and a half month passed I wanted my phone back in a working condition soon. So I called Customer care of Micromax. Customer care executive said we will try to give your phone on urgent basis and consider this a special case. I called to customer care on 2i july . at that time executive said ” You will get your phone after 15 working days from today” What does it mean? Why from 29 july just because I called on 29 july. And what if I haven’t called than? I told executive to register my complaint to make servicing of my phone on urgent basis as I was told. I called customer care on 29 july again. They told they have forwarded my complaint. I again called customer care on 29 July 2014 They said there is no complaint registered from me and Told me to wait till 15 working days starting from 29July 2014. It’s been 40 days from when I gave my phone to Micromax Service Center. And still there is no clear picture how much more time it will take to get my phone back. What’s the use of buying phone from Micromax where I can’t use it even for a year? I had gone at service centre for more than16 times in last 36 days and called customer care also many times. Toll Free Number :[protected] is never available. It’s either Busy, engage or there is no one to pick our call. This shows how important we are as a customer. This no is also on website. Executives at are also very rude sometime. It must be as almost every customer comes angry with a complaint. I had waited for 36 days for 1 phone. I had never experience such harassment. I want my phone back asap. Requesting you to reply and make a note of my complaint and help me getting my phone in working condition asap
Thanks & regards
PRAKASH CHANDRA
My jobsheet number is N[protected]
[protected]
i just wanted to confirmation know that knowledge few query about how long you would take to respond a simple issue mobile does not switched on second time i Am suffering this issue and when i called to your customer care so i had a word with one of your excutive ayush and vishal who is not giving any proper response to me so why are thease persons is seating over their whose can not help everyone customer i think he need a briefing for that how to deal with customer for anyway i need your help immediately as soon as possible
Thanks & regards
PRAKASH CHANDRA
https://ssl.gstatic.com/ui/v1/icons/mail/images/cleardot.gif
My jobsheet number is N[protected]
Mobile number is [protected]
Mobile model Micromax canvas doodle 3 (102)
Hi, This is Prakash chandra I Had bought Micromax android phone canvas doodle 3 A102 micromax canvas doodle 3 Canvas doodle last month. But its does’t switched on of the phone was not working properly even before completion of 7 days of purchasing this phone. Phone needed frequent Charging but it was working at that time. So I went to your nearest Micromax service center @ Noida sector Micromax Customer Care Noida
M/S SATGURU COMMUNICATION
☎ :[protected]
✆ : [protected]
✉ : [protected]@mmxcheckpoint.com
Address :
Shop No-1, GF, Dharampali Palace,
Near Vinayak Hospital, Sector -27,
Noida, Uttar Pradesh - 201301
Toll Free Number :[protected]
i.e. on 26 JUNE 2014. They checked battery and phone and told me that there is problem in battery & phone too. Battery need to be replaced and phone had its does not switched on issue. I ordered for new phone - and gave phone for servicing. Satguru communications told me that they will return my phone within 07 days. On 1 July 2014 (after 07 days), I went to over their to receive my phone but it was not ready. I again went there on 10 July 2014. I received phone only and not get completed . I again went there on 12 July 2014. phone had not come. I again went there on 18 july 2014 and finally received a phone . But when I went home n tried to start my phone, it was not working. Phone was not getting switched on every time. I went to again on 20 July 2014 (immediately next day). They checked my phone and said I again have to submit my phone for servicing again as it’s not working. As it was already 1 and a half month passed I wanted my phone back in a working condition soon. So I called Customer care of Micromax. Customer care executive said we will try to give your phone on urgent basis and consider this a special case. I called to customer care on 2i july . at that time executive said ” You will get your phone after 15 working days from today” What does it mean? Why from 29 july just because I called on 29 july. And what if I haven’t called than? I told executive to register my complaint to make servicing of my phone on urgent basis as I was told. I called customer care on 29 july again. They told they have forwarded my complaint. I again called customer care on 29 July 2014 They said there is no complaint registered from me and Told me to wait till 15 working days starting from 29July 2014. It’s been 40 days from when I gave my phone to Micromax Service Center. And still there is no clear picture how much more time it will take to get my phone back. What’s the use of buying phone from Micromax where I can’t use it even for a year? I had gone at service centre for more than16 times in last 36 days and called customer care also many times. Toll Free Number :[protected] is never available. It’s either Busy, engage or there is no one to pick our call. This shows how important we are as a customer. This no is also on website. Executives at are also very rude sometime. It must be as almost every customer comes angry with a complaint. I had waited for 36 days for 1 phone. I had never experience such harassment. I want my phone back asap. Requesting you to reply and make a note of my complaint and help me getting my phone in working condition asap
Thanks & regards
PRAKASH CHANDRA
My jobsheet number is N[protected]
Mobile number is [protected]
Mobile model Micromax canvas doodle 3 (102)
This is regarding my mobile model “Micromax Micromax canvas doodle 3 :A(102)
I had submitted my phone for repairing at service center M/S SATGURU COMMUNICATION
☎ :[protected]
✆ : [protected]
✉ : [protected]@mmxcheckpoint.com
Address :
Shop No-1, GF, Dharampali Palace,
Near Vinayak Hospital, Sector -27,
Noida, Uttar Pradesh - 201301
Toll Free Number :[protected]
Job sheet no. N[protected]
I was told that it will take 7days to 10 days from date of submit but one and half month already gone and still NO update is there at service center even at HO customer care.
It is very surprising that so many days passed and nobody knows where is the phone right now and what is happening at company level.
we would like to share my first experience of repairing of MICROMAX mobile: Just have a look ….
Whenever I called at service center nobody picks up their phone no☎ :[protected]
✆ : [protected] . and if somebody picks after lots of call then he/she doesn’t know the current status and he/she says “ Your phone is in company itself and we don’t know when will be back” and “ We will inform you as soon as we receive the same”.
This answer I have been hearing for long time.
I called at customer care no. [protected] on dt. 18th july and 29 th july after 16 days of submission against complaint no., I was told that “we don’t have any update and it will take another 15-20 days from now” means 1st wk of june. I could tell you note executive’s name aayush vishal and Varun shubha I said ok, pls expedite as I don’t have any other mobile with me and I am really stuck.
Dated 05st july I made a call to customer care and Mr. Varun narang was there and again same statement I got that “we don’t have any update and it will take another 15-20 days from now means mid of April. I said you should keep your words as one month already gone and you are asking for another 15 days.
Dated 30 july I made a call to customer care and Mr. Aayush and vishal was there and again same statement I got that “we don’t have any update and it will take another 15-20 days from now means end of April. I said you should keep your words and as more than one month already gone and you are asking for another 15 days. I didn’t have anything to say.
Dated 05th august, I made a call to customer care and Ms. Varun narang was there and once again same statement that “we don’t have any update and it will take another 15-20 days from now means in May. I said you should keep your words and it was one and half month gone and you are asking for another 15 days.
I requested Varun narang to escalate my request and connect me to any senior person then call came from Mr. Nishant on dt. 05 th august and again “he asked me to give final 15 days from date of discussion i.e. 05 nd july, 2014.
I would like to know when will this 15 days be ending and my phone will be handed over to me?
This is really disheartening that I opted for MICROMAX, as huge time company takes to get my phone repaired.
My phone is under warranty and it expires on dt. 24nd April 2015, now they will say that warranty has been expires and you will have to pay so and so amount.
Now anybody is there to hear my voice and try to understand my problem so that it can be repaired on most urgent basis.
I will never buy any Micromax phone in future and even I’ll never suggest to anybody to go with this make.
Again i called on dt. 05 august to customer support no. and again Varun narang has told me that it will take another 15 days.
Today i called then again same answer that it is under process and we need 15 more days from today.
Seriously, i fed up with MICROMAX brand.
And service centre people are not responding for customers. They are handling irrespective manners.
Kindly arrange to quick service ASAP
Job sheet no. : N[protected] june 2014
Thanks & regards
PRAKASH CHANDRA
My jobsheet number is N[protected]
Mobile number is [protected]
Mobile model Micromax canvas doodle 3 (102)
Thanks & regards
PRAKASH CHANDRA
My jobsheet number is N[protected]
Mobile number is [protected]
prakash chandra <[protected]@gmail.com>
3:59 PM (1 hour ago)
to micromax, info, satguru_Noida, RUPESHKUMAR
Dear all
This is to inform you that after for being a customer of such a big grand micromax i am still suffering first of all i got a difficulties s set a lot of kinds of disturbance a and when when i complained about it to your customer excutive shubha and vishal and aayush three of your customer excutive but i have not got any solution i have submitted my cellphone on 25 th june and still i have not got back neither got any proper response in this suitions everyone should wants said to me you are in a problem i must help you but no some body giving the response to me your service centre also i had gone their 10-12 time over their so i am most humble and very very requested to you please take a action immediately againts your service centre last time please in to this good help in this issue i will be another person in the court whoze gona critigize micromax and i will take a action through consumer court
i just wanted to confirmation know that knowledge few query about how long you would take to respond a simple issue mobile does not switched on second time i Am suffering this issue and when i called to your customer care so i had a word with one of your excutive ayush and vishal who is not giving any proper response to me so why are thease persons is seating over their whose can not help everyone customer i think he need a briefing for that how to deal with customer for anyway i need your help immediately as soon as possible
Thanks & regards
PRAKASH CHANDRA
https://ssl.gstatic.com/ui/v1/icons/mail/images/cleardot.gif
My jobsheet number is N[protected]
Mobile number is [protected]
Mobile model Micromax canvas doodle 3 (102)
Hi, This is Prakash chandra I Had bought Micromax android phone canvas doodle 3 A102 micromax canvas doodle 3 Canvas doodle A(102)on month of 24 may . But its 10 days after does’t switched on of the phone was not working properly even before completion of 7 days of purchasing this phone. Phone needed frequent Charging but it was working at that time. So I went to your nearest Micromax service center @ Noida sector Micromax Customer Care Noida
M/S SATGURU COMMUNICATION
☎ :[protected]
✆ : [protected]
✉ : [protected]@mmxcheckpoint.com
Address :
Shop No-1, GF, Dharampali Palace,
Near Vinayak Hospital, Sector -27,
Noida, Uttar Pradesh - 201301
Toll Free Number :[protected]
i.e. on 26 JUNE 2014. They checked battery and phone and told me that there is problem in battery & phone too. Battery need to be replaced and phone had its does not switched on issue. I ordered for new phone - and gave phone for servicing. Satguru communications told me that they will return my phone within 07 days. On 1 July 2014 (after 07 days), I went to over their to receive my phone but it was not ready. I again went there on 10 July 2014. I received phone only and not get completed . I again went there on 12 July 2014. phone had not come. I again went there on 18 july 2014 and finally received a phone . But when I went home n tried to start my phone, it was not working. Phone was not getting switched on every time. I went to again on 20 July 2014 (immediately next day). They checked my phone and said I again have to submit my phone for servicing again as it’s not working. As it was already 1 and a half month passed I wanted my phone back in a working condition soon. So I called Customer care of Micromax. Customer care executive said we will try to give your phone on urgent basis and consider this a special case. I called to customer care on 2i july . at that time executive said ” You will get your phone after 15 working days from today” What does it mean? Why from 29 july just because I called on 29 july. And what if I haven’t called than? I told executive to register my complaint to make servicing of my phone on urgent basis as I was told. I called customer care on 29 july again. They told they have forwarded my complaint. I again called customer care on 29 July 2014 They said there is no complaint registered from me and Told me to wait till 15 working days starting from 29July 2014. It’s been 40 days from when I gave my phone to Micromax Service Center. And still there is no clear picture how much more time it will take to get my phone back. What’s the use of buying phone from Micromax where I can’t use it even for a year? I had gone at service centre for more than16 times in last 36 days and called customer care also many times. Toll Free Number :[protected] is never available. It’s either Busy, engage or there is no one to pick our call. This shows how important we are as a customer. This no is also on website. Executives at are also very rude sometime. It must be as almost every customer comes angry with a complaint. I had waited for 36 days for 1 phone. I had never experience such harassment. I want my phone back asap. Requesting you to reply and make a note of my complaint and help me getting my phone in working condition asap
prakash chandra <[protected]@gmail.com>
Aug 4
to info
Hi, This is Prakash chandra I Had bought Micromax android phone canvas doodle 3 A102 micromax canvas doodle 3 Canvas doodle last month. But its does’t switched on of the phone was not working properly even before completion of 7 days of purchasing this phone. Phone needed frequent Charging but it was working at that time. So I went to your nearest Micromax service center @ Noida sector Micromax Customer Care Noida
M/S SATGURU COMMUNICATION
☎ :[protected]
✆ : [protected]
✉ : [protected]@mmxcheckpoint.com
Address :
Shop No-1, GF, Dharampali Palace,
Near Vinayak Hospital, Sector -27,
Noida, Uttar Pradesh - 201301
Toll Free Number :[protected]
i.e. on 26 JUNE 2014. They checked battery and phone and told me that there is problem in battery & phone too. Battery need to be replaced and phone had its does not switched on issue. I ordered for new phone - and gave phone for servicing. Satguru communications told me that they will return my phone within 07 days. On 1 July 2014 (after 07 days), I went to over their to receive my phone but it was not ready. I again went there on 10 July 2014. I received phone only and not get completed . I again went there on 12 July 2014. phone had not come. I again went there on 18 july 2014 and finally received a phone . But when I went home n tried to start my phone, it was not working. Phone was not getting switched on every time. I went to again on 20 July 2014 (immediately next day). They checked my phone and said I again have to submit my phone for servicing again as it’s not working. As it was already 1 and a half month passed I wanted my phone back in a working condition soon. So I called Customer care of Micromax. Customer care executive said we will try to give your phone on urgent basis and consider this a special case. I called to customer care on 2i july . at that time executive said ” You will get your phone after 15 working days from today” What does it mean? Why from 29 july just because I called on 29 july. And what if I haven’t called than? I told executive to register my complaint to make servicing of my phone on urgent basis as I was told. I called customer care on 29 july again. They told they have forwarded my complaint. I again called customer care on 29 July 2014 They said there is no complaint registered from me and Told me to wait till 15 working days starting from 29July 2014. It’s been 40 days from when I gave my phone to Micromax Service Center. And still there is no clear picture how much more time it will take to get my phone back. What’s the use of buying phone from Micromax where I can’t use it even for a year? I had gone at service centre for more than16 times in last 36 days and called customer care also many times. Toll Free Number :[protected] is never available. It’s either Busy, engage or there is no one to pick our call. This shows how important we are as a customer. This no is also on website. Executives at are also very rude sometime. It must be as almost every customer comes angry with a complaint. I had waited for 36 days for 1 phone. I had never experience such harassment. I want my phone back asap. Requesting you to reply and make a note of my complaint and help me getting my phone in working condition asap
Thanks & regards
PRAKASH CHANDRA
My jobsheet number is N[protected]
[protected]
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+91 12 4481 1000 [Head Office]
Micromax House, 90B, Sector-18, Gurgaon, Haryana, India - 122015