Micromax Mobiles — Delay in servicing

Address:

Bangalore, Karnataka

Hello Mr. Shivanath, This is regarding my Mcromax phone which in under warranty, and has been given for servicing to the concerned service center in Bangalore, with the details mentioned below: Jobsheet date: 26/05/2015 Phone Model name: AQ4501 IMEi/ESN : [protected]/[protected] Model Code: SERMOB0569 Problem Reported : 4101 Power does not Switch on Contact No. [protected] / [protected]. The phone has been for servicing on 26 May, 2015. and was told to me that with in 15 days i.e., June 13, will be getting it rectified from the head office service center. It has almost been 1 month and 5 days, till it is with head office service center. Upon calling several times to the service center, it is learnt that they have no communication from the head office, and the only mode of communication is your email id, which i doubt is valid or not. However i have also tried calling the Micromax customer care number [protected], but the call doesn't connect. I'd like to know when you will send us the rectified phone. This is very dissapointing, as it is more than a month and no one is taking initiative to call or write back stating the status of the job. REQUEST YOU PLEASE TRY REPLYING MY EMAIL BY 24 HOURS, ELSE I'LL RAISE A CONSUMER COMPLAINTS AGAINST YOUR BRAND AND SERVICE CENTER. Thank you, Mrityunjoy