[Resolved]  Micromax Mobiles — delaying unnecessary in handing over of mobile and giving false statements.Customer care also not lodging the complaint

Address:

New Delhi, Delhi

Hi sirI gave my mobile to mobile zone F-6 sector-5, New Delhi on 04 nov 14.They pro missed me to repair and return it within 20 days but they did not so I complaint customer care on 28 nov14 and said that provide my mobile before 10dec I'm leaving Delhi as I'm a resident of Gujrat .The complaint no-MMX[protected]. Again I called to service center on 03 Dec14 and they said me to collect mobile but as I reached there, they took Job sheet n said that mobile has been repaired but it has come without sim trays& back cover.SoThey kept my mobile back and told me to come again on 5 dec n gave another doc sheet no-N[protected].When I called on 08dec they denied and told me to call them on 10dec so I complaint to customer care again on 08dec c care executives to mention same as 10dec I'm leaving Delhi on 15dec as I'm a resident of Gujrat.The complaint no is-MMX[protected] but my mob neither come on 10 nor on 12dec so I called today to service centre but still they r unable to provide my mobile today and told me to call again on 15dec14.I again called customer care twice with mobile no [protected], firstly Mr upendra took call nd did not lodge any complaint so I called again to customer care miss sonia attempted me.I told her to lodge a complaint again but she continued to talk for 18 minutes but didn't lodge my complaint again and tried to miss guide me .Sir do needful coz I'm a resident of gujrat and going to leave delhi on 19dec and may not be coming back to delhi again or provide me mobile at my home town service centre as I told them earlier that I will go back on 14 so provide me my cell before 10 dec but they didn't.If I don't getmy mobile on 17dec 14then I'm gonna file case against micromax in consumer forum with Rs.50000 charge for miss guiding and false statements.