Micromax Mobiles — Getting faulty handset from micromax

Address:

Ghaziabad, Uttar Pradesh

Hi how are you. My name is Deepak singh. I purchased micromax unite 2 on 8-3-2015. this is the faulty handset and I hardly used it for one week. After that it used to hang and restart again and again. I had gone to your authorized service centre k.s mobile ambedkar road Ghaziabad, for regarding this problem.those where checked this problem they said the pcb plate of the phone was opened .due to this it became out of warranty and u have to paid rs 3500 for changing pcb plate but I told him that when there is not scratch in the body and screen of the phone than how it can be possible that the pcb seal will be opened from the inside of the phone under warranty. I told him that it is in warranty than why should I pay for this faulty handset. 2. After that I took my phone to another authorized service centre service zone tele centre ambedkar road. They saw the handset and said from where you opened the handset u have to give the handset at there only for repair. I told him that I share this phone with another authorized service centre they said it is out of warranty. 3. I just go here and there from last 3 months . but they have not given any positive response . I m not satisfied and to much frustrated for the service of micromax . thank god it was only a 6500 rs mobile. I will quit micromax products in future and find other options. I was never think that micromax have really very poor service. No will listen a customer problem there. 4. I am sending you some pitures of my faulty handset and the reply of authorized service centres. 5. I asked service manager how the mobile became ok. The service manager told me it will became ok by the company. We cant do anything because of this pcb board. It became out of warranty we cant accept this mobile in warranty. 6. I told him that if mobile is faulty then why customer will suffer. That is the company responsibility not the customer. That is my request to you please take it seriously so that my problem will solve as soon as possible. Regards Deepak singh [protected]