Micromax — Pathetic service by authentic service centers for issue with A106

Address:	560011
Website:	www.micromaxinfo.com

This complaint is regarding the pathetic service coordinators who are playing around with your brand name and reputation. My sister had ordered a micromax unite 2 a106 with 8 gb rom smart phone for our mom in february this year (Flipkart order number - od[protected]. Everything was working fine until late september when it just stopped working and didn't boot at all, whatsoever. My mom was, and is very diligent in handling the device with proper casing. Considering the one year warranty, i took the phone to one of your authentic service centers at jayanagar 4th block named - s3 communications ([protected]@mmxcheckpoint.com). I am sure i haven't found such chaotic, unorganized mess office anywhere else. Despite such chaos, i didn't have any other choice than to give the phone with them for analyzing the issue. The phone was under their possession for close to two weeks with no call or update on the whereabouts of analysis. I went to their service station only to learn that they had misplaced the handset and didn't have a clue on it's whereabouts. I went back after a day once they found the handset and was told that the mother board is corrupted due to unknown reasons and needs replacement and it would cost me 3100 rupees. When i told them that the device is still under warranty, they went in for a while, came out and told me that the device warranty is invalid as the chip got corrupted because of contact with water!! I was shocked with the response as i know the diligence with which my mother handles the phone. Being a tech enthusiast myself, i requested them that, if that should be the case, then the water damage indicator strip should have changed it's color and to show it to me. Looks like he didn't expect this question from me, went inside for 10 minutes and came out saying there was no such sticker in the cell phone and that it has been removed!! This is where i got ticked off!!! This is heights of ridiculousness and desperation for making money and just to void the warranty!! This being my first purchase from micromax and with my trust on the indian brand, the service centers are doing more harm to your reputation that good. I request you to take a look into this issue and help me with the problem and take immediate action against these disreputable service centers for which i am ready to give written complaint and produce proofs as well.