Micromax Mobiles — Regarding my handset: Micromax Canvas Knight A350

Address:

Hyderabad, Andhra Pradesh

Hi, My handset- ‘Micromax Canvas Knight A350’ which is under warranty has encountered with a problem. I have handed it on 11/Jul/15 in the Micromax Service Center at below location- Address: D.NO. 6-3-864/4/B/1, 1st floor, SBN Arcade, Opp Greenpark Hotel, Greenlands, Ameerpet, Hyderabad- 500016. Phone:[protected]. They have accepted it for resolving the issue and given me the ‘Job sheet no.: S[protected]’ for future reference and told me it would take 15 business days to resolve the issue. I have communicated with them after 15 days and they then they told me that they have sent my handset to company. I have visited the above Service center on 08/Aug/15 i.e after one month, to know the status of my Job sheet. I am very disappointed, with the reckless answers from them. I have started communicating directly with Micromax Customer Care services by Ph:[protected] and also through mail:[protected]@micromaxinfo.com, they have given two Ticket IDs (14332 and 26776 ) for tracking and also a Complaint ID(mmx[protected], but of no use. They are saying it would take 15 days more to resolve the issue and return my handset. Whenever I call/mail them this is the only reply I am receiving from them. I have a phone conversation on 13/Aug/15 and even on that date the reply from them is the same stating it would take 15 days more. So, I would like to file a complaint regarding the above and hope it helps in resolving my issue. Thanks & Regards.