Micromax Mobiles — Worst service / cheated by micromax

Address:

Bangalore, Karnataka

I submitted my Micromax A96 MOBILE for service on 17th Jan 2015 in M/S S3 Communication, 3rd Block, Jayanagar, Bangalore. which is a authprised service center of Micromax. They said that it takes 40 days for service. I called on 14th Feb to check the status. They said its sent directly to my address from headoffice thru Courier. so i need to wait for 10 more days. He didnt share any tracking number when asked. He told me to call Micromax customer care number for more details. When i spoke to Micromax customer care, he said that same thing. When i asked tracking details he asked me to check in micromax wesite for headoffice number and call them for the same. I tried to call numbers available in website, but that numbers are ringing no response. Tried many times.
Then after 10 days i spoke to Micromax CUstomer care and Service center, They said the same(its delivered) and wait for 10 more days.
Then after 10 days i spoke to Micromax Customer care and Service center, They said the same(its delivered) and wait for 10 more days. But when insisted for tracking details in service center he shared the docket number and one contract number and now said that its already delivered to my address as per status. When i said not received he was not ready to listin anything and said that call that courier person and check and call them back and update what happens. I spoke to Mr Suresh from Delhivery Courier. FIrst he said that its gone to some other address due to pin change. Later when i asked details where its delivered he said that"WHILE SHIPPING FROM GURGAON TO BANGALORE, IN BANGALORE AIRPORT THAT BAG IS LOST, SO THEY HAVE COMPLAINED TO MICROMAX ALSO. SO THEY WILL GET BACK TO ME".
So shared all these details to Micromax CUstomer care and service center. Again same asnwer i got "wait for 10 days".
Now 3 days remaining i dont know when do i get my phone.

My Concern Is:

1. There is no update to me regarding the phone status for 30 days.
2. Why cu has to do investigation when its the duty of service center and MIcromax care
3. Even after sharing so much of info there is no proper resolution
3. Its 2 months and 3 days now, Why CU shpuld wait for such a long time
4. There is no escalation matrix
5. No executives are helpfull instead they are very rude