[Resolved]  Micromax — NON REPAIR OF HANDSET AFTER A PERIOD OF ONE MONTH

Address:

Ghaziabad, Uttar Pradesh

SIR I HAD DEPOSITED MY HANDSET CANVAS 4 MODEL A210 WITH M/S SERVICE ZONE TELECENTRE SHOP NO. -F-109 GHAZIABALD FOR REPAIR OF TOUCH ON 27 OCT 14 VIDE JOB SHEET NO. N[protected]. AFTER A PERIOD OF ONE MONTH WHEN I DID NOT RECEIVE ANY CALL FROM THE SERVICE CENTRE AND WHENEVER I TRIED TO CONTAC THEM TELEPHONE NUMBER PROVIDED BY THE COMPANY WAS NOT BEING PICKED BY ANYBODY. ON 26 NOV 14 I PERSONALLY VISITED THE SERVICE CENTRE TO ENQUIRE. ON ENQUIRY I CAME TO KNOW THAT MY HANDSET HAS NOT BEEN REPAIRED AFTER ONE MONTH ALSO DUE TO WANT OF AWAITING PART. SERVICE CENTRE REP WAS ASKED THAT HOW MUCH TIME IT WILL TAKE MORE TO GET MY HAND SET REPAIRED ONE THE SERVICE CENTRE REP. MR ROHIT CHAUHAN CAME AND REPLIED IN A VERY ARROGANT MANNER AND LOUDLY THAT I CANNOT TELL U HOW MUCH LONG TIME IT WILL TAKE AND I[censored] WANT TO KNOW ASK FROM MY COMPANY AND FROM MY MD. HE WAS TOLD THAT U BEING REP OF THE COMPANY BEING PAID BY THE COMPANY FOR THE HELP OF THE CUSOMERS AND TO RENDER PRAISEWORTH SERVICE TO THE COUSTOMER. HE AGAIN REPLIED IN SAME ARROGANT MANNER AND SHOUTED THAT I CANNOT TELL YOU ANYTHING AND I WILL NOT TELL U ANYTHING U CAN DO WHATEVER U WANT I WILL NOT DO ANYTHING. YOU ARE REQUESTED TO KINDLY LOOK INTO THE MATTER AND RESOLVE MY PROBLEM AS AFTER A GAP OF ONE MONTH ALSO I HAD NOT BEEN ABLE TO RECEIVE MY HANDSET AND SERVICE CENTRE IS NOT DOING ANYTHING TO HELP THE CUSTOMERS IN ADDITION THEY ARE HARASSING THE CUSTOMERS AND ALSO SUITABLE ACTION MAY PLEASE BE INITIATED AGAINST THE