Micromax — Poor Care centre Services

Address:

Chandigarh, Chandigarh

Dear sir I have purchased a mobile micromax A99 in Jan2015. Now it got some problem in Mic. When I visited micromax care centre in sector-20 chandigarh, they are saying submit your mobile for 15 days. They said they have to make order from gurgaon. I asked them to lodge my complaint and get order, but they refused that only after submitting mobile, then order will be placed. This should not be criteria for providing services to customers. If part is available then mobile can be repaired on the same day and if part is not available then it should be ordered instantly without harassing for such so many days. Otherwise they should provide spare mobile handset, which does not affect the routine work life of people. So it is requested that inventory should be properly maintained and make available at care centres. So that customers get satisfied with Micromax back end services. Regards CA Lakhwinder Singh [protected]