Micromax — Poor quality of customer service

Address:

Bangalore, Karnataka

Dear Sir - I had given my micromax mobile for repair around 20 days back at Marathalli, bangalore service center. The service center says that the handset has been sent to head office for repairs, on checking the status the system says last update is of waiting for parts. On enquiring further the engineeer says he cannot say how long further it would take and also can not communicate with head office. I would like to know how long will this take and what part are you guys waiting for. Job sheet number - S[protected]-17423155. The mobile was under warranty when given for repair. Please let me know what steps can be taken here because the service center and the company seem to be behaving unreasonably and palying with consumer intellect. Thaksk Venkat