Micromax — product purchased within warranty period not providing service by authorised service centre at asansol

Address:Burdwan, West Bengal

I have purchased one micromax mobiel set and the set is within warranty period. Your service centre at asansol is harrassingin providing the service on various plea. The staff are loitering and gossiping by sitting idle and cutomer are sitting in customer lounge with their valuable time. On protest of their attitude towards the customer service, they have some how taken the set with document without mentioning date of delivery. They have conveyed to take delivery on next working day at 12pm. But on date and time they conveyed set is not still ready for delivery. Again vervally conveyed set willbe ready within 3pm. But again they conveyed set is still not ready it willbe delivered within three days. When they have been approached to mention the date on the slip, they refused to mention it. In this way they are harrassing valued customer and your market goodwill. , my contact no is [protected] and [protected]. My modelcode is serm080504, priblem mention 5201 sim insert sim card item name mention without acca093 (B&gld) , imei / esn no [protected] / [protected] as mention. Customer name aloke banerjee, asansol.
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Micromax Informatics customer support has been notified about the posted complaint.
Jul 12, 2015
Updated by S.P. MUKHERJEE
one sri anuj srivastava ph no [protected] telephoned 9th july 1.18 pm and send message for submission of invoice copy within on that date to resolve the issue. asper your confirmation mail regarding willbe shortly contacted we thought that your representative is doing discussion and advising us. but later on we presume he may be a fraud one and made damages to us. we are astonished to say how the complaint lodged with this forum kwown to him and advising and dicussing with us regarding bank a/c no etc for refund of mobile set value.please enquire the matter and settle at earliest taking up the matter with appropirateauthorityagainst complain id 1101417 against asansol authorised service centre. NAME Alok banerjee contact no[protected].
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